Responsible for maintenance and emergency repairs of Vertiv UPS & other Power Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager
Responsibilities and Measurement Criteria with Time investment Needed on Each:
Operational Delivery:
- Carry out commissioning, service contract maintenance and after-hours service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
- Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.
- Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.
- At all times ensure that your Company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood and that Company business is carried out in an efficient and professional manner.
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
- Create reports using systems provided and ensure regular synchronization.
- Report sales or service leads to the proper department via the correct process.
- Support company vision and management decisions.
- Use email and other Office based programs to maintain/enhance communications processes.
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued.
- Work as part of the service team and support business needs.
- Take an active role in the callout roster.
WHS, Setting & Quality:
- Comply with all Work, Health & Safety, Environment and Quality obligations
- Actively promote safety in the workplace
Qualifications:
Required/ Minimum Qualifications:
- Clean, Valid Electrical license
Additional / Preferred Qualifications:
- Excellent computer skills.
- Previous environmental service experience.
- Excellent customer service skills.
- Self-starter, ability to plan, organize and manage time effectively.
- Clean valid driving license.
Physical & Environmental Requirements: -
- Physically able to complete the requirement of the position.