Azelis is an distributor of specialty chemicals and food ingredients. In Australia we work across seven market segments, from food and nutrition to personal care, pharma, agriculture and CASE, with offices, blending facilities and warehouses in every capital city across Australia. Our local team of more than 60 people supports over 1,200 customers, backed by a worldwide network.

As a Customer Experience Specialist, you will own the at experience for your customers. You are the link between our supply chain and operations teams, our commercial team and our customers. You will manage your customers sales orders from entry to delivery, navigating all challenges and obstacles, moving heaven and earth if needed to make sure your customers experience is second to none.

If you are passionate about how your customers perceive you and the company you work for, then please read on.

What you will do

- Create and maintain sales orders in Microsoft Dynamics 365, keeping order status accurate at all times
- Allocate inventory to customer orders using first-expiry-first-out (FEFO) or as agreed with the commercial and supply chain teams
- Monitor delivery dates and work with our warehouses on dispatch timing so requested ETAs are met
- Contact customers and colleagues early about material availability, delays or anything else affecting an order
- Send customers regular weekly and monthly order and ETA reports, plus tailored reporting for key accounts
- Raise and manage customer returns through to completion with warehouses and finance
- Support the commercial team in maintaining customer pricing in our CRM
- Be the voice of the customer internally and hold us to our service commitments

What you will bring

- Experience in B2B customer service, order management or sales support, ideally in distribution, manufacturing or supply chain
- Hands-on ERP experience.



Microsoft Dynamics 365 is highly regarded; SAP or similar is welcome
- Intermediate Microsoft Excel, Outlook, Word and Teams skills
- Clear, skilled written and verbal communication
- Strong attention to detail and the organisation to manage many open orders at once
- A proactive approach: you raise the issue before the customer does
- Adaptability in a business where priorities and responsibilities change
- Experience with chemicals, food ingredients or other batch- and expiry-managed products is an advantage, not a requirement.

What we offer

- Real ownership of your customers and segment, not a ticket queue
- A supportive, experienced supply chain and commercial team
- The stability and career pathways of a global group operating in more than 60 countries [confirm current figure]
- Hybrid / flexible working arrangement: after 6 months

How to apply Apply with your resume and a short note telling us about a time you kept a customer informed when an order did not go to plan. You must have the right to work in Australia. Azelis is an equal opportunity employer and welcomes applicants of all backgrounds. If you need an adjustment to take part in the recruitment process, let us know. “

Purpose: The role of a Customer Experience Specialist (CES) is to deliver exceptional service to internal and external customers.

As a CES you will support your Commercial Team (Internal Customers) and your customers within your designated market segment(s) (external customers) with pro-active updates on orders, material availability,



delays and any other factors impacting the overall customer experience.

You will own sales order entry and maintenance for your market segment(s) and the delivery of professional communication with customers across all communication channels.

You are the link between our Supply Chain & Operations and our customers.

Responsibilities:

- Create and Maintain Sales Orders in D365
- Allocation of inventory to customer orders using First-Expiry-First-Out (FEFO) method or other methods as suggested by the Commercial or Supply Chain teams to meet specific customer requirements
- Monitor customer order delivery dates to ensure requested ETA’s are achieved, using the confirmed ship date to manage warehouse dispatch timing
- Proactively communicating with relevant stake holders to ensure customers have total transparency as to their order statuses at all times
- Maintain Sales Order status in D365 and provide weekly, monthly reporting to customers to provide the most up to date information available on deliveries and product ETA’s
- Be the “Customer Voice” internally, holding your colleagues accountable for service delivery
- Create, issue and process Return Material Authorisations as / when required for customer returns, following up to completion with warehouses and finance
- Support Commercial Team with maintaining customer pricing in the CRM System
- Periodic reporting as required based on specific customers’ needs

Qualification & Skills

- Passionate about customer service
- Detail oriented and organized
- Experience with Microsoft D365 highly desirable
- Intermediate skills across Microsoft applications such as XL, Word, Outlook, TEAMS
- Fluent in English
- Excellent written and verbal communication skills
- Adaptable, comfortable in a changing environment and responsibilities based upon organizational needs

📌 Customer Experience Specialist – Order Management (Brookvale)
🏢 Azelis Australia
📍 Brookvale