At Gates Corporation, we don't just manufacture belts and hoses. We power industries, vehicles, and critical infrastructure around the world. With over 100 years of innovation and operations across 30 countries, Gates is a trusted global leader in power transmission and fluid power solutions.
We're looking for a proactive and customer-focused Customer Service Coordinator (Team Member) to join our team in Dandenong South. If you live for the customer and want to deliver exceptional experiences, we would love to hear from you.
About the Role
As a Customer Service Coordinator, you are the face of Gates. Our Customer Service Coordinators deliver premium solutions and experiences and build long-lasting connections with diverse customers.
This role is ideal for someone who has a passion for customer service and wants to include their flair for delivering experiences that surpass customer expectations.
Key Responsibilities
- Respond promptly to customer enquiries through multiple, established channels
- Process customer orders accurately and efficiently
- Understand what the customer requires and put together creative solutions to deliver the total package
- Work with a diverse team to bring exceptional experiences for customers and internals teams
- Manage workloads to ensure that SLAs are met, as well as possess the ability to be dynamic when faced with challenges
- Deal with customers in an empathetic manner whilst ensuring that Gates’ policies and procedures are met
What You'll Bring
Essential
- 2-3 years' experience in customer service from a solutions, sales or support view
- Excellent verbal and written communication skills
- Strong attention to detail and commitment to accuracy
- Ability to manage multiple priorities in a rapid-paced environment
- Intermediate computer skills
- A positive, self-motivated, and collaborative approach to work
Applicants with full work rights in Australia can only apply. No company sponsorship will be provided for this role. Why Join Gates?
- Join a globally recognised premium brand with a strong market reputation
- Be part of a supportive and collaborative team culture
- Opportunity to work with leading industrial and automotive customers
- Ongoing learning and development opportunities
- Stable and growing business with long-term career prospects
- Convenient Dandenong South location
📌 Customer Service Coordinator (Team Member) (Dandenong South)
🏢 Gates Australia
📍 Dandenong South
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