Your new company This established organisation operates within the wholesale and distribution sector and has a strong presence in the Australian market. Based in Western Sydney, they offer a busy, collaborative environment and are looking to add an experienced customer service professional to their team. Your new role

As Customer Service Officer, you will be the first point of contact for customers and play an important role in delivering a professional and efficient service. Working closely with the sales, warehouse and shipping teams, you will manage customer enquiries, process orders and coordinate deliveries.

Responding to incoming customer calls and enquiries

Entering and processing customer orders

Providing product information and resolving customer issues

Coordinating and booking outbound deliveries

Managing open orders and backorders

Processing credit card payments and credit applications

Maintaining customer records and special pricing information

Making outbound product promotion calls

Supporting the sales, warehouse and shipping teams

Using SAP Business One and Warehouse Management Systems

What you'll need to succeed

SAP B1 (Business One) is essential





Previous customer service experience

Strong order processing experience

Strong communication and interpersonal skills

Excellent attention to detail and organisational ability A professional and customer-focused approach The ability to learn quickly and work effectively in a fast-paced environment A proactive, team-oriented attitude

Confidence using Microsoft Office, particularly Excel

What you'll get in return A temporary to permanent opportunity A supportive and collaborative team setting The prospect to join an established and growing business

Ongoing personal and career development A varied customer service role with exposure across sales, warehousing and logistics The chance to make a valued contribution to the wider organisation

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

📌 Customer Service & Order Processing Officer | SAP (Smithfield)
🏢 Kristina Neves
📍 Smithfield