Prophet is an award-winning Australian SaaS platform that helps marketing and commercial leaders understand what's actually driving their business. Our marketing mix modelling and decision science platform is used by some of the most recognisable brands in the region, giving them the rigour and confidence to make better investment decisions.

We were recognised as the AFR Most Innovative Company for Media & Marketing in 2025, and we're scaling fast: 45 enterprise customers and growing.

Experience Required

- 4 years in business analysis, customer onboarding, implementation, customer success, or consulting, ideally in SaaS, martech, or data/analytics.
- Experience with marketing data (media spend, digital analytics, commercial data) is a non-negotiable.
- A bachelor degree in a relevant field.
- Proven ability to manage multiple complex projects simultaneously without dropping balls.
- Solid stakeholder management. You're comfortable engaging with marketing directors, CMOs, and commercial leads, and equally comfortable holding customers accountable to their responsibilities.
- Experience working with enterprise customers in Australia and the wider Southeast Asia region, and the cultural fluency to navigate them well.
- Sharp organisation, attention to detail, and a bias for proactive problem-solving.
- Comfort navigating ambiguity and working with customers who have messy or incomplete data.
- Understanding of data concepts, including data pipelines, data flows and source data quality, and the ability to document data requirements for technical teams. You don't need to write SQL.
- Comfort operating with a high degree of autonomy, collaborating with a Melbourne-based team across timezones.
- Experience with Linear, Notion, or similar project management tools.

Duties

Some of the duties you will be required to perform include:

- Own onboarding end-to-end. From kick-off through to model deployment, you'll run the plan: governance, working groups, steering committees,



and structured milestone check-ins. You'll partner closely with Data Scientists and Platform engineers, translating customer requirements into clear specifications they can build and configure against, and deliver against committed timelines and scope.
- Establish data confidence early. You'll coordinate data collection and analyse customers' data sources and data flows across marketing spend, media exposure, and commercial systems, document the data requirements our Platform team builds ingestion against, and work with customers and their agencies to confirm completeness, granularity, and integrity before modelling begins. When data is right from the start, everything else accelerates.
- Build strong customer relationships. You'll be the primary point of contact for all stakeholders during onboarding, mapping the landscape, identifying champions and decision-makers, and running a crisp cadence of written updates, structured check-ins, and clear action tracking. You'll do this across markets and cultures, engaging confidently with regional marketing teams, local agencies, and headquarters stakeholders alike.
- Set customers up for confident decision-making. You'll elicit and document customers' business requirements, translate them into decision science use cases and functional requirements for how Prophet is configured, frame expectations around what the platform will deliver, and validate that the first model meets the agreed requirements so the model reveal builds trust and momentum.
- Build scalable processes. You'll analyse core onboarding workflows,



document and refine playbooks for them, identify inefficiencies and recommend improvements, create reusable customer-facing materials, and capture product feedback as documented requirements, along with expansion opportunities, to inform our roadmap. As an early regional hire, your playbooks will set the standard for how Prophet onboards customers across APAC.

Prophet is a world-first predictive intelligence platform revolutionising how businesses understand and optimise their entire marketing and commercial ecosystem. Built as the antithesis to traditional Market and Media Mix Modelling (MMM), Prophet delivers unprecedented speed, clarity, and precision, enabling brands to measure, forecast, and simulate the impact of every investment across every channel, online and offline.

Powered by world-leading mathematics and AI, Prophet builds a digital clone of an organisation's ecosystem, ingesting organisational, media, macroeconomic, and behavioural data to identify true performance drivers and guide strategy in real time.

We work with some of the region's most progressive enterprise brands helping them reduce inefficiencies, improve media ROI, and make confident decisions in rapidly evolving environments.

Prophet emerged from four years of intensive stealth development, grounded in statistical rigour and built by a founding team with experience from SpaceX, Deloitte, Meta, WPP and NAB. Backed by leading investors and scaling fast, we're redefining what's possible in marketing and commercial intelligence.

Visa Sponsorship: Nomination for temporary work visa and/or Permanent Residency will be considered for eligible candidates.

PLEASE NOTE: Only successful candidates will receive a reply. Applicants who contact the employer directly or submit applications outside of this online portal will not be considered.

Pay: $120,000.00 – $140,000.00 per year

Work Location: In person

📌 Customer Success Architect (ICT Business Analyst) (Sydney)
🏢 Prophet Tech
📍 Sydney