- Career growth, development & internal progression opportunities
/n We are seeking a customer-focused Customer Service Representative to join a dynamic payments and technology business. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and supporting customers in a fast-paced environment./n
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What's on Offer/n
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- Salary + Super + Performance Bonus
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- Hybrid working arrangement with 1 day per week from home
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- Full time permanent role - 9am-5pm
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- Supportive and collaborative team environment
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- Ongoing training and professional development
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- Opportunities for career progression within a growing business
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Key Responsibilities Include:/n
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- Delivering exceptional customer support via phone and email
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- Assisting customers and merchants with account setup and onboarding
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- Resolving customer enquiries and troubleshooting issues efficiently
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- Managing customer requests from start to finish with a strong focus on service excellence
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- Maintaining accurate records and updating CRM systems
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- Supporting internal sales and operational teams with customer enquiries
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- Meeting service levels, KPIs, and customer satisfaction targets
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- Escalating risks, compliance concerns, or fraud-related issues when required
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What We're Looking For/n
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- Atleast 2 years of experience in customer service, contact centres, administration, banking or payments
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- A professional and confident phone manner
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- A positive attitude and genuine passion for helping customers
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- Solid verbal and written communication skills
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- Excellent problem-solving ability and attention to detail
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- Ability to multitask and manage competing priorities effectively
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- Experience using CRM systems and Microsoft Office
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Why Apply?/n
/nIf you're looking for a role where you can develop your customer service career, enjoy flexible working arrangements, and be part of a supportive team that values growth and development, we'd love to hear from you.
📌 Customer Support Officer (Sydney)
🏢 Wow Recruitment Idibu
📍 Sydney
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