We are looking for a customer-focused Desktop Support Engineer to provide technical support for Windows desktops and laptops. The selected candidate will be responsible for resolving hardware and operating-system issues, managing incidents and service requests, and delivering a high-quality support experience to end users.
The candidate must have excellent communication and customer support skills . Knowledge of Microsoft Intune, macOS, and VIP support can be developed through training.
Key Responsibilities
- Provide end-user support for Windows desktops and laptops.
- Diagnose and resolve hardware, operating-system, software, and peripheral-related issues.
- Install, configure, troubleshoot, and maintain desktops and laptops.
- Manage incidents and service requests through the designated ITSM ticketing tool.
- Troubleshoot user access and authentication issues using basic Microsoft Active Directory functionality.
- Communicate technical information clearly and professionally to end users.
- Provide courteous, timely, and effective customer support.
Follow ITIL-aligned processes
📌 Desktop Support - 1459 (Sydney)
🏢 VNS
📍 Sydney
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