DOMA's newest Little National Hotel in Adelaide is searching for an experienced Duty Manager to join the team!

Are you ready to be part of a little something extraordinary?

Our Story

Little National Hotel Adelaide is the newest addition to DOMA Hotels' growing portfolio. Located on North Terrace in the heart of the CBD, the 237-room hotel was designed by Bates Smart with interiors by Luchetti Krelle - bringing a new luxury offering to Adelaide.

Guests have access to a 21st floor lounge and bar with panoramic city views, a library designed for work and downtime, and a Technogym-equipped fitness space.

Our mission is simple: excellent people in great places, providing exceptional experiences. We back that up with investment into a genuine career pathway across our growing portfolio of hotels, and a working environment that's as friendly and vibrant as it is professional.

Whether you're starting out in hospitality or looking for your next step, Adelaide is an exciting place to grow your career with us.

About the role

Working in a fun and lively environment, The Duty Manager creates memorable moments for guests that will keep them coming back for more. Whilst on shift, the DM is responsible for leading, mentoring and acting as a role model for the Front Office team, ensuring service standards are upheld. The DM makes sound decisions based on situation analysis, ensuring our guest and staff's safety is paramount. This role must be trained as a fire warden and hold a current RSA and First Aid certificate.

We are seeking a warm and welcoming personality with a passion for customer service and the ability to create surprising and memorable experiences whilst leading the Front Office team on shift.

Key Responsibilities include:

- Implementation of policies and procedures and assurance that staff are adhering to these;

- Seek opportunities to improve the guest experience by processing feedback and developing strategies to improve department and hotel services;





- Effective handling of all guest feedback and being accountable for communicating guest needs;

- Motivation to build strong rapport with guests and colleagues through effective communication;

- Provide employees with the orientation and training needed to understand expectations and perform job responsibilities;

- Leading service excellence operations of the Front Office within the Hotel.

Key Skills/Qualifications

- Current training & certificates: RSA, First Aid and Responsible Persons Badge Required

- Knowledge and skills at a level adequate to train the Front Office Team

- Advanced time management skills and ability to manage other competing priorities

- Leadership and mentoring capabilities to build an inclusive and supportive team

- Ability work under minimal supervision and maintain the confidentiality of guest information and pertinent hotel data

- Excellent personal presentation and presence

- Willingness and ability to exceed expectations

- Ability to work rotating shift including early mornings, evenings, and weekends

- Understanding of IT applications: Opera PMS, Micros and Microsoft software

Why you will love working with us

At Doma Hotels our mission is great people in great places providing exceptional experiences. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.

Join our Team, today and apply now!

Doma Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Doma Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

📌 Duty Manager (Adelaide)
🏢 DOMA HOTELS
📍 Adelaide