Job Summary

Your Role The Dynamics 365 Solution Architect is responsible for the strategic design, governance and continuous evolution of Ricoh's Dynamics 365 ecosystem.You will provide architectural leadership across business processes, solution design, data and integrations, ensuring Dynamics 365 supports Ricoh's operational, customer and growth objectives. Acting as Ricoh's Design Authority, you will ensure solutions align with enterprise architecture standards, governance requirements and long-term business strategy.

Key Responsibilities

- Define and maintain the Dynamics 365 architecture, including Finance & Operations and Field Service.
- Lead end-to-end solution design and optimise business processes across Finance, Supply Chain, Service Operations and Customer Management.
- Review and approve solution designs proposed by vendors and implementation partners.
- Ensure data consistency and seamless integration across business systems.
- Identify process gaps, inefficiencies, integration risks and opportunities for standardisation.
- Lead solution design reviews, assess customisation requirements and minimise unnecessary custom development.
- Maintain architecture documentation, standards and governance.
- Develop and maintain the Dynamics roadmap, evaluating emerging Microsoft technologies and capabilities.
- Support business case development, investment decisions and strategic technology initiatives.
- Ensure external delivery aligns with Ricoh's architecture principles and business objectives.

Key process areas include
- Lead to Cash

- Procure to Pay

- Inventory to Fulfilment

- Service Request to Resolution





- Record to Report

- Asset Lifecycle Management

What Does Success Look Like?

- Dynamics 365 operates as a cohesive enterprise platform.
- Business processes are standardised, scalable and support operational efficiency.
- Data flows seamlessly across business applications, with minimal integration failures.
- Solution complexity and customisations are effectively managed.
- Architecture decisions are consistent, documented and aligned with enterprise standards.
- Technology investments deliver measurable business value.
- The Dynamics 365 roadmap continues to evolve with Ricoh's business requirements.

Skills

Qualifications

Essential

- Extensive experience designing Dynamics 365 Finance & Operations and/or Dynamics 365 Field Service solutions.
- Experience as a Solution Architect, ERP Architect or Enterprise Architect.
- Strong understanding of enterprise business architecture.
- Demonstrated experience in complex ERP transformation programs.
- Experience designing integrations across multiple applications.
- Robust understanding of Finance, Procurement, Supply Chain, Inventory Management, Service Operations, Reporting and Analytics.
- Solid stakeholder and vendor management capability.
- Excellent communication and facilitation skills.

Desirable

- Microsoft Dynamics 365 Solution Architect certifications.
- Azure Integration Services knowledge.
- Experience in service-driven organisations with field workforce operations.
- ANZ ERP transformation experience.

Please note: Ricoh Australia does not offer visa sponsorship. Applicants must have valid Australian working rights.

📌 Dynamics 365 F&O Solution Architect (Australia)
🏢 Ricoh
📍 Australia