eCommerce Performance & Insights Manager | Sydney | Permanent | Full time | 5+ years

Data is only useful if someone acts on it. We’re looking for the person who makes that happen.

We’re looking for an eCommerce Performance & Insights Manager.

Sponsorship is not available for this role. To apply, you must be an Australian citizen, permanent resident, or hold a valid visa with full Australian work rights.

Key Responsibilities

- Lead weekly, monthly and campaign performance reporting for digital sales channels.
- Deliver actionable analysis and insights across Postpaid, Prepaid and Fixed product portfolios.
- Translate complex data into clear, concise recommendations for business stakeholders.
- Identify trends, risks and opportunities impacting digital sales and customer acquisition performance.
- Develop senior leadership-ready reporting, dashboards and performance summaries.
- Ensure reporting outputs are accurate, timely and aligned to business objectives.

Campaign & Marketing Insights:-

- Deliver campaign performance reporting and post-implementation analysis across brands.
- Evaluate the effectiveness of digital marketing activity and promotional campaigns.
- Provide insight into key performance drivers, customer behaviour and channel effectiveness.
- Partner with Performance Marketing, CLM, Digital Growth and Ecommerce teams to identify optimisation opportunities and improve return on investment.
- Support test-and-learn initiatives through performance measurement and insight generation.

Reporting & Analytics Capability:-

- Maintain and continuously improve reporting frameworks,



dashboards and performance scorecards.
- Ensure consistency, governance and accuracy across e-commerce reporting methodologies.
- Collaborate with analytics and data teams to improve data quality, accessibility and reporting automation.
- Identify opportunities to simplify reporting and increase the value delivered through analytics.

What you’ll bring

Essential

- 5+ years’ experience in ecommerce analytics, digital performance reporting, commercial insights or a related analytical role.
- Demonstrated experience analysing digital sales and ecommerce performance.
- Strong ability to translate complex data into actionable business insights and recommendations.
- Advanced experience with reporting and visualisation tools such as Power BI, Tableau or similar platforms.
- Strong analytical and problem-solving capability, with experience working across multiple datasets and systems.
- Excellent communication, storytelling and stakeholder management skills.
- Experience presenting insights and recommendations to senior stakeholders.
- Strong commercial acumen and understanding of e-commerce performance metrics.

Desirable

- Experience in telecommunications, retail, ecommerce or subscription-based businesses.
- Experience using Adobe Analytics, Google Analytics 4, Tealium or similar digital analytics platforms.
- SQL and data modelling capabilities.
- Experience measuring digital marketing performance and customer acquisition activity.
- Understanding of experimentation, conversion rate optimisation and digital performance measurement.

📌 eCommerce Performance & Insights Manager (Sydney)
🏢 Zentact Systems
📍 Sydney