It took a professional cricketer five years to find the right clinician. Our AI does it in 37 seconds. Now we need someone who makes sure every clinic that joins us is having a good experience.

That cricketer is the husband of our founder, a physio whose patients always told her how hard it was to find the right support. She never truly understood it until it happened in her own life. So we built Allied AU: an AI platform that matches people with the right allied health practitioner and sends clinics well-matched booking requests. Hundreds of requests a month, clinics already signing on, a team of two and growing. You could be our first customer success hire.

The job. Own what happens after a clinic says yes. Get every practitioner live, seeing their first bookings and wanting to stay. Today we onboard manually; you turn that into a system, with automation doing the routine work and you doing the human work.

Who we want. Someone smarter than us who is also ambitious as you will own this role. Communication is non-negotiable here, it is our strength. Flexibility is a requirement, not a nice to have: we are a startup and the role will change as we do.

What you get

- Direct access to the founder
- Collaboration with sales, marketing and tech
- Automation and tooling set up with you, so your time goes to the accounts that need a human

The interview involves a short screening call then an interview (either in-person or via Zoom for remote applicants).

Title: Founding Customer Success Manager

Reports to: Founder

Employment: Full-time, Adelaide / hybrid

Pay: $95k-$110k including super.

Purpose

Own every business from the moment it says yes: get every practitioner live and receiving bookings, keep them happy and write our first customer success playbook.

How we work

- We are a startup. Priorities shift, the playbook is unfinished and the role will grow. Flexibility is a requirement, not a bonus. You will be asked to do things that are not written down here, and we expect you to be open, or to tell us a better way.
- Ownership. We hire people smarter than us so they can take a role and run with it. We want your judgement, and we want you to tell us when we are wrong.




- Communication is non-negotiable. It is our strength. We say what we mean, early and clearly, with each other, with practitioners and with clinic owners.
- High performance, with scaffolding. You get direct access to the founder, who brings you up to speed and hands it over to you, then steps back. You write the playbook and automation carries the routine work.

What you will do

- Take the handover: after sales runs the onboarding meeting, you own every follow-up until all of the business' practitioners are live, with a loaded wallet and card on file.
- Get practitioners live: businesses on an integrated practice system get practitioner lists pulled in automatically. Others are onboarded manually currently. Vision is to reduce onboarding uplift so businesses can onboard in minutes.
- Make the first booking happen: watch time to first booking and booking acceptance.
- Understand why a booking wasn't a fit: whether it's that the booking has been declined, no one's gotten in touch or the care-seeker is not answering, help us have eyes over this and problem solve what to do about it.
- Net Promotor Score and retention: run the NPS programme, asked at a practitioner's third booking and a care-seeker's first.
- Grow accounts: later, spot when a business account is ready for more.
- Both buyer types: work comfortably with clinician-directors and with non-clinical owners and practice managers.
- Records and playbook: log every account, status, document onboarding steps, nudges and objections, improving them as you learn.
- Feedback loop: tell the founder what you hear from customers, including why businesses stall or churn so we can fix the product and the process.
- Automate: choose and set up the tools that carry the routine work, so your time goes to the accounts that need a human.





What this role is built to deliver The goal is under 3% churn over 18 months. It is ambitious on purpose, and we would rather say so now than after you start. It is a team goal: growth, sales and tech all play a part, but you own the number. You are the glue.

What we're looking for

Essential: one or more years in customer success, account management, business relationships or client onboarding; proof that you follow through after a customer says yes (or no); excellent communication; a customer-first approach; comfort using data to decide who to call and when; a tidy record of every account; comfort building process in an early-stage team and changing hats as we grow; the drive to own a role and run it; ambition to lead; and a liking for nurturing customers in their journey, not just ticking away in the background.

Strongly preferred: experience in SaaS, marketplace or health; experience with PostHog or a CRM and with automated nudge or email sequences; experience working with clinic owners, practice managers or other time-poor customers; experience in sales.

Nice to have: a clinical background in allied health; familiarity with practice management software such as Cliniko, Halaxy or Splose; experience building a customer success function from scratch.

Tools: Zoom with call recording, PostHog, Slack and our own platform.

About Allied AU

Allied AU is an AI-powered platform connecting people with the right allied health practitioner across Australia, a product with a clear purpose in a sector that needs it. We support seven professions, and every practitioner on the platform is AHPRA-registered or equivalent peak-body certified. We are a startup, a team of two, and this is a chance to shape how we look after our customers.

Allied AU is an equal prospect employer. We are committed to a diverse and inclusive team and encourage applications from people of all ages, cultures and abilities, including Aboriginal and Torres Strait Islander people, people with disability and LGBTQIA+ people. If you need an adjustment at any stage of the process, tell us and we will sort it.

📌 Founding Customer Success Manager (Adelaide)
🏢 Allied AU
📍 Adelaide