Front office reception & guest services role at a fantastic Tourist Park.

We're a outstanding team with passionate management seeking an outgoing, guest-focused team member.

Duties & Responsibilities

- Your role will be in the front office area with your main responsibility to deliver a great guest experience.

- You will be the "face of the park" and create a positive impression for our customers through the guest reservation process, check-in and guest stay. You will also manage accommodation bookings, tracking and reporting revenue figures and encouraging return bookings.

- This role involves interacting continually with customers and maintaining strong engagement with a positive, professional and friendly approach.

- Responding to guest enquiries and requests for information via a variety of mediums, including face-to-face, telephone, email, and website requests.

- Actively supporting any sales and marketing programs and activities.

- There will be a financial portion to the role from handling payments to managing the daily banking process and various other accounts, invoice processing and support functions to the Park Manager.





- Working with the Housekeeping and Maintenance teams to ensure all rooms are turned around quickly and maintenance items are identified and attended to as soon as possible.

- There will be a cleaning component to the role, depending on occupancy levels and cleaner rostering, and on quieter days there will be a requirement to strip and or clean short stay accommodation. There is an ability to increase total hours by combining the role with additional cleaner only shifts.

- While we have a full time role requirement, the role could be split and offered on a Part Time basis for a suitable candidate

Your Skills & Experience

- Excellent interpersonal & communication skills

- Experience working within an accommodation-based business in a reception or front office capacity, managing reservations

- Competent using RMS 9.0 or similar reservations management systems

- Strong customer-focus approach to business

- Competent using computer systems, including Microsoft Outlook and Excel.

- Police Clearance

- Attention to detail, flexible and reliable

Job Types: Full time or Part-time

Schedule

- 8 hour shift

- Day shift

Work Authorisation
- Australian citizenship, permanent residency, or valid work visa (Required)

Work Location: In person

📌 Front Office Administration and Guest Services (Doncaster East)
🏢 Islevue Communities
📍 Doncaster East