About Capella Hotels and Resorts

Capella Hotels and Resorts embodies excellence in the craft of hospitality. Our constellation spans Asia Pacific, with future openings in the Middle East and Europe. Each property is a custodian of heritage, reflecting meticulous restoration and unseen artistry to offer experiences that illuminate travel.

Named Best Hotel

Brand by Travel + Leisure for four consecutive years, Capella combines the highest levels of craftsmanship with personalised service to create bespoke luxury.

Auriga

Spa, our signature wellness sanctuary inspired by lunar cycles, brings holistic wellbeing to each destination.

About Capella Sydney

Join one of the world’s leading hotels.

Capella Sydney occupies one of the city’s most significant heritage buildings, the former Department of Education in the heart of Sydney’s Sandstone Precinct. Opened in March 2023 as the first Capella hotel in Australia, the 192-room property brings together the character of its historic sandstone architecture with contemporary design, thoughtful hospitality and a robust connection to the city.

In 2026, Capella Sydney was named Best Hotel in Oceania and No. 16 in The 50 Best Hotels, recognising its place among the world’s leading hotels.

The Opportunity

We are looking for passionate and service-oriented individuals to join our Front Office team as Guest Service Agents. In this guest-facing role, you will be the first and last point of contact, delivering a warm welcome on arrival and a heartfelt farewell at departure. Your attentiveness, professionalism, and genuine care will ensure every guest enjoys a seamless and memorable stay.

The Role

- Greet and welcome all guests in a warm, professional, and friendly manner. Open doors and assist guests or visitors entering and leaving the property.



Proactively anticipate guest needs and offer assistance before being asked.
- Update and confirm billing details, ensuring credit cards are captured on arrival and accounts are correctly routed to third parties.
- Update guest reservations with appropriate OPERA codes, traces, preferences, and comments.
- Prioritize special requests such as early arrivals, VIPs, long stays, connecting/adjacent rooms, return guests, and specific room setups to ensure readiness for individual arrival times.
- Input and manage wake-up calls for in-house guests.
- Action departmental trace reports efficiently.
- Respond to guest inquiries via email, direct message, and telephone, adhering to luxury standards of verbiage and response time.
- Set up VIP folders for next day arrivals and ensure all arrangements meet luxury standards.
- Manage luggage storage, parcel retrieval, and inventory of loaned items, ensuring timely collection or return before check-out.
- Perform currency exchanges, process cash payments, and handle paid-outs in compliance with established procedures.
- Stay informed about the hotel’s offerings, special events, and promotions to provide accurate and up-to-date information to guests.

About You

- Preference for candidates with a tertiary education.
- A friendly personality with a strong passion for fostering positive guest relations.
- Experience in a similar role at luxury hotels, resorts, or commercial facilities.




- Familiarity with Property Management Systems (PMS) and hotel systems, such as Opera Cloud and KnowCross.
- Ability to work rotating rosters over a day week.
- Proficient in both written and spoken English.
- Must have valid working rights in Australia.

Your Career at Capella Sydney A place to belong. Room to grow. An opportunity to make a difference. We believe exceptional guest experiences begin with people who feel valued, supported and inspired to do their best work. At Capella Sydney, we are committed to creating an environment where our team members can develop their skills, explore their potential and take pride in being part of something special.

As part of our team, you will enjoy:

- A distinctive workplace: Be part of an internationally recognised luxury hotel within one of Sydney’s most significant heritage buildings.
- Learning and development: Access LinkedIn Learning courses to support your personal and professional growth.
- A supportive team environment: Work alongside passionate professionals who value collaboration, respect and shared success.
- Complimentary meals: Enjoy meals during your shifts.
- Hotel and group discounts: Access accommodation and group booking discounts across participating properties.
- Wellbeing support: Access confidential counselling and support through our Employee Assistance Program.
- Birthday leave: Enjoy an additional day of leave to celebrate your birthday.

Be part of our story Bring your talent, curiosity and ambition to Capella Sydney. Join a team that takes pride in its craft, values the individual and is continually shaping the future of luxury hospitality.

We look forward to discovering what you will bring to Capella Sydney.

📌 Guest Service Agent - Front Desk (Full-Time & Part-Time) (Sydney)
🏢 Capella Sydney
📍 Sydney