This exciting and dynamic guest focused role based out of our Sydney hotel (488 Kent Street), is responsible for delivering an outstanding guest experience from check in to departure whilst providing the Fraser Difference - a commitment to continuously develop products and services that meet and exceed the unique needs of our corporate clients and guests.
- Casual position
- Central city location, close to public transport
- Award Rates (Hospitality Industry General Award) + relevant entitlements including casual and weekend/public holiday penalty rates, overtime + superannuation
- No over nights
How you’ll make an impact
- Provide exceptional customer service by anticipating and actively meeting and exceeding the needs and expectations of guests
- Promote and up-sell hotel facilities through solid product knowledge
- Assist in general reservations tasks such as inputting reservations into the HMS
What you’ll bring
You will be a customer focused individual that takes the opportunity of every guest interaction to exceed their expectations.
Previous experience in a similar role with in a hotel or serviced residence environment will be highly regarded as will formal hospitality qualifications.
You will have sound availability across 7 days to work a rotating roster and good English communication skills
What you can look forward to
In return, we will offer you a supportive and inclusive work environment, further training and development to help you grow and learn new skills, as well as offer national & international career development opportunities! We also have a comprehensive benefits package, which includes:
- Global discounted accommodation for associates as well as friend and family
- Birthday Leave
- Paid Primary and Partner Parental Leave
- Reward and Recognition programs
- Discounted Private Health Insurance
- … and more employee perks designed to support your wellbeing and growth
Applicants must be eligible to work in Australia.
Only shortlisted candidates will be notified and the application may close before the closing date once the position is filled.
📌 Guest Services Agent/Night (Hospitality (Food Service & Lodging)) (Australia)
🏢 Frasers Property
📍 Australia
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