Brief Description

Team Leader - Home Claims: Lead, Inspire, Impact!

Are you a agile leader ready to shape a high-performing team and make a tangible impact? We're seeking a passionate Team Leader to inspire our Home Claims Consultants. This role is about driving exceptional customer outcomes, fostering a thriving team culture, and expertly navigating complex claims in a demanding environment. If you're a leader who thrives on challenges and empowers others, join us!

What You'll Be Doing

- Lead &
- Coach: Develop, motivate, and empower your team to deliver exceptional service and performance.
- Drive Performance: Master performance management, conducting crucial conversations, managing UPL/behavioural issues, and fostering accountability.
- Strategic Workload Management: Effectively prioritise, allocate, and manage team portfolios amidst evolving demands.
- Expert Support: Provide essential technical, product, and process guidance to your team.
- Collaborate &
- Improve: Build strong stakeholder relationships and champion continuous improvement initiatives.

Who We're Looking For

- Proven Leadership: Solid Team Leader experience (or equivalent), with a track record of inspiring teams in fast-paced environments.
- People Performance Expert: You excel in performance management, confidently handling difficult conversations, accountability, and development.
- Culture Driver: Ability to motivate, engage, and unite a team, fostering a positive, high-performing culture.
- Problem-Solver &
- Communicator: Strong analytical, communication,



and conflict resolution skills for complex people and operational challenges.
- Resilient &
- Customer-Focused: Thrive under pressure, drive customer outcomes, and adapt to demanding environments with an innovative mindset.

Our Perks

- Attractive Incentives! Significant earning potential through our competitive scheme.
- North Lakes Office: Modern workspace with local cafes & shops.
- Extra Leave: Enjoy a paid 'ME' day & volunteer day annually; option to purchase more.
- Paid Parental Leave: Generous support for new parents.
- Development: Internal programs & extensive online courses.
- Discounts: On Budget Direct insurance products.
- Recognition: Reward and incentive schemes for high performance.
- Social &
- Community: Vibrant activities and workplace giving with dollar-matching.

About Us Join Auto &

- General (A&G;), Australia's fastest-growing Motor and Home insurer. We're a dynamic, forward-thinking organisation committed to safeguarding futures. With our multi-award-winning brands and strategic partnerships, we're making a real impact. If you're a passionate leader ready to contribute to our success and thrive in a high-growth environment, apply today!

Auto &
- General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto &
- General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto &
- General is not responsible for any fees related to unsolicited resumes.

📌 Home Claims Team Leader (Brisbane)
🏢 Auto u0026 General Australia
📍 Brisbane