An exciting opportunity has become available as the Hotel Services Coordinator at Celebrate May Shaw Swansea.

Celebrated Health Care (CHC) is a Company Limited by Guarantee not for profit organisation. CHC incorporates May Shaw Swansea, and May Shaw Aminya, Scottsdale and Celebrate Community Support at Home and CHSP service and Independent Living.

Our Swansea site incorporates a 50 bed Residential Aged Care Facility, 18 independent living units, a two bed Emergency Care Centre, three sub-acute beds and a variety of Home Care packages and services.

Our Scottsdale site incorporates a 61 bed Residential Aged Care Facility and a variety of Home Care packages and services.

Our Vision is to support our communities to celebrate life in every stage. We aim to do this by working with our rural communities to provide responsive and innovative health and aged care services to enable our communities to remain in their local area.

Position

About The Role The Hotel Services Coordinator is responsible for the following key outcomes:

Leadership and workforce management

Lead, supervise, support and develop hotel services teams across food services, cleaning, laundry, maintenance and gardening, setting clear expectations and promoting accountability, teamwork and respectful conduct.

Build a positive workplace culture in which employees understand their contribution to residents’ wellbeing and take responsibility for completing work to the required standard.

Person-centered service delivery and resident experience

Ensure hotel services are responsive to residents’ individual needs, choices, cultural identity, routines, preferences and feedback, and support dignity, privacy, independence and quality of life.

Promote meaningful resident involvement in decisions about meals, dining, cleaning, laundry and the living environment, including opportunities to provide feedback and influence service improvements.

Ensure services are delivered respectfully and discreetly, recognising that residents’ rooms and personal belongings are their homes and must be treated accordingly.

Work with residents, representatives and relevant care staff to resolve service concerns and ensure reasonable adjustments are considered and communicated.

Cleaning, laundry and infection prevention





Oversee cleaning and laundry services to ensure environments, equipment, linen and residents’ clothing are clean, hygienic, comfortable and fit for purpose.

Maintenance, gardening and physical environment

Coordinate planned and reactive maintenance, repairs, grounds and gardening to maintain a safe, accessible, clean, comfortable and homelike environment.

Coordinate contractors and service providers, ensuring appropriate approvals, inductions, site controls, permits, supervision and verification of completed work.

Quality, compliance and continuous improvement

Implement and maintain hotel services procedures, work instructions, registers, checklists and records that support compliance and consistent service delivery.

Contribute to CHC’s quality management and continuous improvement systems, including audits, risk assessments, corrective actions, improvement plans and evidence required for internal and external review.

Risk, incidents, complaints and feedback

Identify, assess, control and review risks relating to food safety, cleaning, infection prevention, laundry, equipment, maintenance, contractors, workforce safety and service continuity.

Financial and resource management

Manage hotel services expenditure and resources within approved budgets and delegations, monitoring labor, food, consumables, equipment, utilities, contracts and other operating costs.

Monitor purchasing, stock control, ordering, storage, waste and

Communication and collaboration

Maintain effective working relationships with residents, representatives, employees, clinical teams, management, suppliers, contractors and relevant external stakeholders.

Selection Criteria

Essential Qualifications and Experience

· Relevant qualification in management, business, hospitality, facilities, food services or a related discipline, or equivalent demonstrated experience.





· Demonstrated experience in a supervisory or coordination role managing multiple service functions and a diverse workforce.

· Experience in aged care, health, hospitality or another regulated service setting; aged care experience is highly regarded.

· Demonstrated understanding of food safety, cleaning, laundry, workplace health and safety, contractor management and facilities operations.

Desirable

· Formal food safety supervisor or equivalent food safety training, where relevant to the service’s food business requirements.

· Training or experience in infection prevention and control, facilities coordination, quality improvement or work health and safety.

Other Requirements

Provision of a satisfactory National Police Check

Provision of a satisfactory pre–employment medical report

Culture and benefits

Our Vision is to support our communities to celebrate life in every stage. We do this by working with our rural communities to provide responsive and innovative health and aged care services to enable our local people to remain in their home community.

Our values guide the way we deliver quality care:

- Collaboration - Communicating with honesty and integrity and partnering with each other and our communities.
- Equity - Celebrating inclusivity and diversity within our communities.
- Respect - Earning respect and trust by valuing individuals, families and communities with honesty and dignity.
- Leadership - To have the courage to provide leadership, governance and management at all levels of our organisation and communities.

If you want to make a significant contribution to our values-based organisation, we can offer a competitive salary with generous salary sacrificing options to maximise your take-home pay, plus extensive well-being services for you and your family.

How to Apply

Please submit your application with a resume and cover letter addressing the above criteria via our website https://celebrate-health-care.breezy.hr

We will be interviewing as applications are received - Apply Now!

Please note: applications received via Seek will not be considered.

For additional information about this role please call the Director of Facilities on (03) 6257 9***

📌 Hotel Services Coordinator Celebrate May Shaw Swansea
🏢 Celebrate Health Care
📍 Swansea