About the role

We are looking for a dedicated and proactive IT Technical Support Officer to join our Information Technology team. In this role, you will play a key part in supporting the technological needs of more than 850 business unit users spread across a dynamic Wide Area Network (WAN) environment. Your work will help ensure that our organisation’s teams remain connected, productive, and able to serve the community effectively through reliable IT systems.

As the IT Technical Support Officer, you will provide support across a wide range of platforms, including software, hardware, and smart devices. A primary focus will be on Laptop Rollouts, Windows 11, Office 365, and Android environments, ensuring seamless operation and integration for users.

Your responsibilities will include troubleshooting, diagnosing, and resolving technical issues, as well as maintaining and updating IT assets to meet operational standards. You will be required to manage user accounts, support the deployment and configuration of applications, and assist with the onboarding of new technologies.

This is a full-time permanent position (38 hours per week), with a salary from $82,704 to $91,890 per annum, plus superannuation.

Skills and experience we’re looking for:

- Tertiary qualification in an IT-related field and experience working in a workforce with diverse IT requirements.
- Strong technical knowledge of Windows 11, Micorsoft 365 applications, Android environments, cloud applications (including SaaS systems, SharePoint and Power Platform).
- Experience providing first-level IT support for hardware (laptops, mobile devices, printers) and software, including troubleshooting and maintenance.
- Excellent customer service skills, with the ability to communicate clearly, empathize, and resolve issues efficiently for a diverse user base.
- Ability to analyse information, identify trends, and recommend effective solutions based on data.
- Familiarity with cyber security basics, application control, VPN, and remote access support.




- Capacity to create user training documentation and maintain IT asset registers.

If you have some but not all these skills or experience, we still encourage you to apply. Especially if you have the right attitude and willingness to learn. Support work-life balance with:

- Your choice of monthly or fortnightly rostered day off and hybrid working arrangements.
- 20 weeks paid primary caregiver leave (6 weeks for secondary caregivers) plus other generous leave options such as volunteer leave, family planning, study assistance and menstrual and menopause leave.
- Opportunities for career development and to take on temporary roles in other teams to grow your skills and experience.
- Novated lease vehicle options.

How to apply

Please ensure you submit your application via our jobs portal by clicking ‘Apply’. Include a resume and cover letter with your application. In your cover letter, tell us about your experience, skills, and why you would like to work with us here at Yarra Ranges Council.

Applications close 11.59pm, Sunday 29 November 2026.

Contact person: David Barrett, Executive Officer – Information Technology, on 03 9294 6786.

If you need support with your application or have accessibility needs, please call the contact person above or email us at [email protected].

Applicants who progress past the interview stage must complete pre-employment checks. These checks will include a Police Check, plus a Working with Children Check.

About Yarra Ranges Council

Yarra Ranges Council committed to creating a diverse and inclusive workplace where everyone is welcome. We encourage people of all genders, cultures, backgrounds, and abilities to apply for jobs with us. We support flexible work arrangements, including full-time, part-time, hybrid, and job-sharing options to meet your needs and suit your life.

Yarra Ranges Council is a child safe organisation and is committed to the safety and wellbeing of all children and young people in our community. We are committed to protecting children from abuse in accordance with the Victorian Child Safe Standards.

📌 IT Technical Support Officer (Melbourne)
🏢 Yarra Ranges Council
📍 Melbourne