Company Overview

Our client is a market-leading Australian SaaS company delivering mission-critical software that helps customers manage their day-to-day operations.

Backed by a global software group, the business has an established customer base and is investing in its product and customer-facing capability to strengthen retention, customer engagement and long-term growth.

The Opportunity

This is a hands-on Key Account Management and Customer Success leadership role focused on building strategic customer relationships, driving retention and developing a more proactive approach to customer engagement.

Reporting to the General Manager, you will own the company's top 20 customer accounts while leading and coaching two Customer Success Specialists.

You will play a key role in strengthening customer relationships, improving account management processes and building a more structured, scalable Customer Success function.

Working closely with business owners, executives and senior operational stakeholders, you will ensure customers are receiving value from the software, proactively manage risks and identify opportunities for account growth.

You will drive:

- Strategic account management and customer retention
- Senior stakeholder engagement and customer satisfaction
- Customer Success coaching and team performance
- Proactive account planning, renewals and churn prevention
- Customer adoption and expansion opportunities
- Consistent customer engagement processes and execution

This role suits a commercially minded, hands-on leader who enjoys developing people, building long-term customer relationships and taking ownership.

Key Responsibilities

- Own and develop relationships across the company's top 20 customer accounts
- Lead,



coach and develop two Customer Success Specialists
- Build proactive account plans, customer reviews and engagement strategies
- Manage renewals, identify churn risks and resolve customer escalations
- Establish customer segmentation, health scoring, playbooks and CRM discipline
- Partner with Sales to identify and progress account expansion opportunities
- Work closely with Product and Support to improve the customer experience and drive adoption of new functionality

Ideal Background

- 5+ years of B2B SaaS or software account management / Customer Success experience
- Strong background managing high-value customer relationships and senior stakeholders
- Demonstrated success in customer retention, renewals and account growth
- Experience leading, coaching or developing customer-facing teams
- Solid commercial judgement and confidence managing complex customer conversations
- Experience building proactive customer engagement strategies and repeatable processes
- Resourceful, relationship-driven and comfortable taking ownership in a smaller, growing business

Experience in vehicle rental, fleet management, mobility, travel technology or integrated payments would be highly regarded.

What's on Offer

- A$100,000 base + super + bonus
- Ownership of an established portfolio of strategic customers
- Leadership responsibility for two Customer Success Specialists
- Direct exposure to the General Manager and broader leadership team
- Opportunity to shape and develop the Customer Success function
- An established Australian software business backed by a global software group

Interested?

If you're an experienced Key Account Manager or Customer Success leader who enjoys building relationships, developing people and making a measurable impact, we'd love to hear from you.

Apply now!

📌 Key Account Manager / Customer Success Lead - AussieB SaaS Co (Brisbane)
🏢 UltraTalent
📍 Brisbane