We are seeking a highly motivated Kofax / Tungsten TotalAgility (TTA) Consultant with robust experience in document automation, intelligent document processing, and production support. The ideal candidate will be responsible for developing, maintaining, and supporting enterprise document processing solutions using Tungsten TotalAgility (formerly Kofax TTA) and related technologies.

Roles & Responsibilities :

This role involves designing workflows and forms, implementing OCR and Intelligent Document Processing (IDP) solutions, managing document capture processes, configuring business rules, and supporting case management applications. The consultant will also be responsible for troubleshooting application and integration issues, providing production support, and ensuring service stability in regulated enterprise environments

Key Responsibilities

- Develop, enhance, and maintain TTA workflows, forms, and document automation solutions.

- Configure and support OCR and Intelligent Document Processing (IDP) solutions for document classification and data extraction.

- Manage document capture, queue management, and case management processes.

- Create and maintain business rules to automate manual and document-centric workflows.

- Support integrations with enterprise applications through REST APIs and web services.

- Investigate and resolve application, database, and infrastructure-related issues.

- Perform SQL Server troubleshooting and query analysis.

- Support and troubleshoot Windows Server and IIS-hosted applications.

- Conduct log analysis, root cause analysis (RCA), and performance diagnostics.

- Collaborate with business stakeholders, developers, and support teams to deliver enhancements and resolve production issues.

- Participate in testing, releases, deployments,



and continuous improvement initiatives.

- Ensure adherence to SLA targets, governance requirements, and support processes.

Required Technical Skills

TTA & Document Automation

- Tungsten/Kofax TotalAgility (TTA)

- Tungsten Transformation Modules (TTM)

- Kofax Capture

- Intelligent Document Processing (IDP) Platforms

- OCR and Data Extraction Solutions

- Workflow Development & Automation

- Forms Development

- Queue Management

- Business Rules Configuration

- Case Management

- Document Lifecycle Management

- Records Management

Platform & Integration Skills:

- SQL Server troubleshooting and query analysis

- REST API integration and support

- Web Services troubleshooting and integration support

- Windows Server administration fundamentals

- IIS administration and troubleshooting

- Log analysis and production diagnostics

- Application monitoring and support

Support Experience Required :

- Incident Management

- Problem Management

- Change Management

- ServiceNow or similar ITSM platforms

- Production support in regulated enterprise environments

- Root Cause Analysis (RCA) and issue resolution

- Release and deployment support

- SLA-driven support and operational governance

- Application support and operational monitoring

Preferred Skills

- Experience in Financial Services, Banking, Insurance, or Superannuation domains.

- Experience supporting member onboarding and member servicing processes.

- Experience working with Objective ECM (Enterprise Content Management).

- Exposure to Microsoft Azure environments.

- Experience working within Agile delivery and DevOps teams.

- Understanding of document lifecycle management and records management best practices.

- Strong stakeholder management and communication skills.

📌 Kofax TTA Consultant (Sydney)
🏢 Infosys APAC
📍 Sydney