Company: QCS Group

Location: Coopers Plains, Queensland

Position: IT Support Technician (Level 1/2) – Onboarding & Documentation

About Us

At QCS Group, we pride ourselves on delivering exceptional IT support to small and medium businesses. Our team is dedicated to providing innovative solutions and maintaining strong customer relationships in a dynamic environment.

Position Overview

We are seeking a Level 1/2 IT Support Technician with a passion for getting things organised. As well as hands-on desktop and network support, this role will take a lead part in onboarding new clients and keeping our IT documentation accurate and up to date. If you’re the tech who always writes things down, and writes them down properly, we’d love to hear from you.

Key Responsibilities

Technical Support

Provide onsite and remote Level 1/2 support for computer and network equipment

Troubleshoot hardware, software, Microsoft 365 and user account issues

Install, configure and support a wide range of software applications

Set up and deploy new devices for clients and their staff

Client Onboarding

Help onboard new clients: discovery, site audits and gathering information about their setting

Record each new client’s network, devices, software, vendors, contacts and key procedures

Help standardise new clients into our tools, processes and support practices

Process staff onboarding and offboarding requests for existing clients

Documentation

Create and maintain client documentation in our documentation platform (e.g. IT Glue / Hudu)

Write clear SOPs, checklists and knowledge base articles for the support team





Turn recurring ticket solutions into reusable documentation

Audit existing documentation regularly, fixing anything outdated or missing

Keep network diagrams, asset records and configuration details current

Qualifications

Minimum 6 months’ experience in a Level 1/2 technical support role

Good working knowledge of Windows, Microsoft 365 and basic networking

Strong written communication skills and attention to detail

Strong customer service skills with a friendly demeanour A current driver’s licence is imperative

Due to client security requirements, applicants must be Australian citizens and consent to a baseline security clearance.

Highly Regarded

Experience with MSP tools such as a PSA/ticketing system, RMM and documentation

Microsoft certifications (e.g. MS-900, MD-102)

Experience supporting compliance work such as Essential Eight or cyber insurance requirements

Demonstrated experience documenting IT environments, procedures or processes

Experience with client or user onboarding, ideally in an MSP environment

Flexibility to work after hours on rotation to support customers as needed.

What We Offer

Competitive salary, negotiable based on experience

Opportunities for professional development and growth A supportive and friendly work environment The chance to shape how we onboard and document our clients

How to Apply

If you are passionate about technology, customer service and keeping things well organised, please submit your resume and a cover letter.

Join our team and help us make a difference in the IT landscape for small and medium businesses!

📌 Level 1/2 Computer Technician (Coopers Plains)
🏢 Quality Computer Services
📍 Coopers Plains