Level 2 IT Support and Network Technician

· Remuneration circa $75k plus super, according to experience

· Located in Fyshwick, ACT

· Permanent, full time role

CBR Recruitment is delighted to be partnering with Empreus IT Support to identify a high calibre, reliable IT Support and Network Technician. Empreus IT Support is a Canberra-based IT consultancy known for its commitment to delivering exceptional outcomes for its clients. Their services span day-to-day IT support, cloud solutions, software development, communications and enterprise governance, providing tailored technology solutions to a diverse client base.

This is an exciting opportunity to join a close-knit, values-driven team that prides itself on service excellence. The successful candidate will play a key role in delivering responsive IT support while assisting with the implementation, maintenance and optimisation of network and infrastructure environments. Working across a variety of client environments and projects, you will contribute to system deployments, technical troubleshooting and ongoing service delivery, helping clients get the most from their technology.

Key Responsibilities

- Providing level 2 technical support for client environments
- Managing support requests through to resolution
- Maintaining accurate records of support activities, solutions and system changes
- Configuring, maintaining, and troubleshooting network infrastructure
- Assisting with cybersecurity administration
- Participating in the planning and delivery of client technology projects




- Conducting installations, configuration, testing and documentation of new solutions
- Providing professional technical advice and recommendations to clients
- Identifying opportunities to improve service delivery, security posture and operational efficiency

What You Will Need

- Demonstrated experience in a Level 2 support, network administration or managed services environment
- A strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, and VPN technologies
- Experience supporting Microsoft 365 and Windows Server environments
- A strong customer focus and commitment to service excellence
- Excellent communication and customer service skills
- The ability to work independently in a small team environment
- Exposure to Azure, Fortinet, Cisco, UniFi, Sophos, Datto, Veeam or similar platforms
- Experience coordinating or delivering client infrastructure projects
- A current Australian driver’s license

The Reward

You will be rewarded with a permanent, stable role, competitive remuneration and conditions and the opportunity to become a key member of a supportive, purpose‑driven team, where your contribution is valued. This diverse and rewarding role offers the opportunity to become an integral member of a successful Canberra business.

For a confidential discussion about this excellent chance, please telephone Adam or Shelley Kowalski from CBR Recruitment on 02 6103 7000 or email your CV to: [email protected].

📌 Level 2 IT Support and Network Technician (Canberra)
🏢 CBR Recruitment
📍 Canberra