Position Description - Maintenance Handyperson

YOUR PLACE

As Maintenance Handyperson, you take DIY to a whole new level. There’s nothing you can’t turn your hand to whether it’s plumbing, carpentry, painting, planting and more. You roll up your sleeves and make the most of whatever comes your way, with a positive mindset, problem-solving ability and your GoMAD attitude.

Department

Maintenance

Reports to

Hotel General Manager, Chief Engineer, Maintenance Manager

Role Classification

Individual Contributor

YOUR NETWORK

Internal

Senior Managers, Maintenance, Front Office, Housekeeping and all team members in your hotel!

External

Guests, potential guests, suppliers, contractors, tradesmen, vendors

Direct reports

NA

WHAT TO EXPECT

- You’re an all-round fix-it person! You will complete general maintenance and repairs to guestrooms in accordance with your trade skills and qualifications, i.e., small carpet repairs, unblocking minor sink and floor wastage blockages, changing light bulbs, small repairs to tiles, tuning television and any similar tasks
- Maintenance of all services such as domestic hot water, cold water, BMS, HVAC etc. ensuring all daily logs and records are completed and maintained as required
- Complete routine cleaning of air conditioning filters, plant rooms and equipment as designated, and participate in routing preventative maintenance checks
- You apply strong time management and prioritisation to execute and complete the daily maintenance log and activity list, escalating tasks requiring further follow-up / action
- During your daily rounds, you identify, rectify and record any maintenance issues
- Routine preventative maintenance checks are conducted on schedule across all areas of the hotel
- You coordinate contractors (including after-hours) when required and approved, and assist tradesmen as needed
- Cleanliness and housekeeping of plant rooms, spare parts and equipment is always maintained under your watch
- Assist engineering management by sourcing minor quotations as needed – submitting to your Manager for approval before proceeding
- On shift, you’re always on-call for urgent maintenance / repair requests
- Where circumstances prevent attending to urgent matters, you advise the manager on duty to obtain additional assistance so that matters can be dealt with as quickly as possible and you always follow-up
- Health and safety is key – you’re always on the look out for any hazards which should be reported timely, and ensure all work health and safety procedures and policies are followed
- Your communication is unrivalled,



and you always provide a explicit and concise information to others as needed and during shift handover
- Teamwork makes the dream work! You’re happy to cross train within other departments throughout your hotel and will jump in and help out (within your scope and capability) during peak busy times
- You drive team engagement, fostering a positive and enjoyable workplace culture throughout the hotel
- Keep your Manager informed of any problems and unusual matters
- This isn’t an exhaustive list – your Manager may have other reasonable tasks, projects or instructions on occasion

THE ESSENTIALS

- You have immaculate presentation and grooming and wear the appropriate uniform and name badge at all times, with pride!
- You understand and follow our company code of conduct, team member handbook and relevant departmental policies and procedures.
- You acknowledge the importance of workplace safety and our TFE WHS policies and procedures are front of mind at all times.
- Any hazards, near misses and accidents at the workplace are reported immediately.
- Guest security and privacy is of utmost importance and you maintain this at all times.

YOUR LEADERSHIP CAPABILITY

Drive & Learning

- You have a hunger to learn and approach new activities with a positive mindset
- You collaborate with your Manager on personal development and are open to constructive feedback

Accountability & Ownership
- You take accountability for your role, actions, learnings, successes, and mistakes
- Operating with integrity and honesty are of the upmost importance to you

Emotional Intelligence
- You’re self-aware of your own thoughts, emotions and responses and how to manage and regulate them, especially under pressure
- You understand the impact of body language, verbal comments and tone and can also read others’ responses and feelings through these cues

Collaborative Relationships
- You’re a team player and happy to help other departments when needed to achieve overall team goals
- You actively listen to others and contribute to team interactions

Influencing
- You’re ace at building rapport with colleagues and guests
- You listen to and acknowledge others’ feedback, ideas and also share your own

Communicating




- You communicate concisely, confidently and with warmth and respect
- You engage with direct eye contact and positive body language
- Don’t forget to always use guest and team member names

Driving Performance & Results
- Your can-do attitude shines when doing any task and you don’t shy away from a challenge, in fact you volunteer for them
- You understand how individual actions contribute to team goals

Planning & Execution
- Tasks are completed promptly and efficiently whenever you’re involved and always to deadline and according to the right procedure
- You’re focused, have high attention to detail and respect others’ time too

Change & Innovation
- Adapting to new leadership, processes, requirements, or culture is a smooth transition for you and you speak positively about to change to bring others on board

Business Judgement
- You understand Balanced Scorecard metrics and concepts of ADR, RevPAR, occupancy and F&B; productivity metrics
- You know what your team goals and KPIs are and work with them in mind

External & Customer focus
- Guests have your undivided attention. You connect with them and personalise your service to make a difference to their stay

Commercial Acumen
- You’re a proactive problem solver – you analyse facts and customer information to make sound and logical decisions

Developing Culture & Engagement
- You understand where your role first within the goals of the business and you contribute to the achievement of these goals
- You listen to, consider and embrace diversity and new ideas and styles

Attracting & Developing Talent
- You share your on-the-job knowledge with others and you’re a TFE ambassador when it comes to referring future/potential team members

MORE ABOUT YOU

- You possess appropriate Industry Trade Qualification and (ideally) Occupational Health & Safety qualifications/skills.
- You (ideally) have a Testing & Tagging licence
- You have (ideally) 1-2 years’ experience in a similar role in a similar size property.
- You can physically meet the demands for this role, including:
- Frequent kneeling, bending and squatting
- Frequent standing and walking short distances
- Overhead reaching and frequent upper limb movements whilst tending to lights, fixtures and plant equipment
- Climbing stairs and ladders
- Frequent gripping, lifting (from floor to waist height and vice versa) and carrying ladders and equipment (< 20kg)
- Occasional fine motor skills and hand dexterity to operate computer, including mouse and keyboard, as well as answering and placing phone calls

📌 Maintenance Handyperson (Melbourne)
🏢 Tfe Hotels / Adina Apartment Hotels
📍 Melbourne