About Us

For 75 years, Arlec has been bringing Style, Innovation, and Value to Australian and New Zealand homes and offices. From our early years as a small business, our focus on safety, combined with Aussie engineering and ingenuity ensures all Arlec products comply with AUS/NZ regulations. In an ever-changing world we innovate to bring consumers current ideas at affordable prices, whether it be everyday essential Electrical, Lighting and Air Movement products, to Work Lights or the latest in Smart Home solutions. Arlec today remains proudly Australian owned and operated.

We now have an exciting opportunity for a Marketing, Sales and Customer Support Coordinator to join our Trade Sales team.

About the Role

As the Marketing, Sales and Customer Support Coordinator – Trade, you will play a key role in supporting and executing marketing initiatives across Arlec’s trade-facing brands, including Mercator, Brilliant, and Davis. Reporting to the General Manager - Trade, you will coordinate both national and local campaigns that drive growth, visibility, and engagement across wholesale, contractor, and retail lighting channels.

Your responsibilities will include

Marketing & Sales Coordination

- Coordinate and execute national and local marketing campaigns, promotions and sales initiatives across trade and retail channels.
- Develop and manage marketing collateral, including POS, brochures, catalogues, eDMs, social media and digital content.
- Drive promotional engagement and participation across wholesalers, builders and contractor networks.
- Collaborate with Sales, Product, Ecommerce, Design and external partners to support business objectives and sales growth.
- Monitor market trends,



competitor activity and customer feedback to identify opportunities and support marketing strategy.

Customer Support Team Coordination

- Coordinate the day-to-day operations of the Customer Support team.
- Oversee customer enquiries, product support and the resolution of customer, order and account-related issues.
- Lead customer sales order processing, including spare parts, warranty and EDI orders.
- Monitor and report on service levels, held orders and team performance, identifying opportunities for improvement.
- Work collaboratively across internal departments to ensure efficient service delivery and a consistently high level of customer satisfaction.

About You

You’re an experienced and driven professional who enjoys working across a variety of campaigns, channels, and stakeholder groups. You’re equally comfortable managing timelines, engaging with contractors and wholesalers, and translating insights into action. We’d love to hear from you if you have:

- Tertiary qualifications in Marketing, Business or a related field, with experience in trade or B2B marketing within a sales-driven environment.
- Strong communication, stakeholder management and interpersonal skills, with a professional and customer-focused approach.
- Excellent organisational, project management and problem-solving skills, with the ability to manage competing priorities and meet deadlines.
- Proactive, collaborative and adaptable, with a can-do attitude and strong attention to detail.
- Proficient in Microsoft Office, particularly Excel, with experience in CRM platforms (Salesforce or Phocas), Adobe Creative Suite and technical customer support highly regarded.

Why Arlec?

- Goal-focused and dynamic environment.
- State of the art office facilities.
- Free underground secure carparking.
- Staff discounts on our products.

📌 Marketing, Sales and Customer Support Coordinator (Scoresby)
🏢 Arlec Australia
📍 Scoresby