About Trans-Ax Health Care

Trans-Ax Health Care is a leading provider of high-quality, accessible primary healthcare services across Australia. We are dedicated to supporting our medical practitioners and clinical teams so they can deliver exceptional patient-focused care. By fostering a professional, collaborative and supportive environment, we ensure our medical centres operate efficiently while maintaining a warm and welcoming atmosphere for the Gungahlin community.

Position Overview

We are seeking a motivated and friendly Permanent Part-Time Medical Receptionist (40 hours per fortnight) to join our team at Hibberson Street Medical Centre in Gungahlin.

As the first point of contact for our patients, you will play a crucial role in representing our clinic. You will be responsible for providing exceptional customer service, managing appointments, handling enquiries and supporting our doctors and clinical staff with day-to-day administrative tasks.

Responsibilities

- Greet patients and visitors in a friendly, empathetic and professional manner.
- Manage patient appointments efficiently, including scheduling, rescheduling and cancellations.
- Verify and update patient information accurately using Best Practice software.
- Handle incoming phone calls, manage general enquiries and relay messages to staff promptly and accurately.




- Support doctors and clinical staff with routine administrative tasks.
- Process patient billing and payments in accordance with business procedures and Medicare guidelines.
- Maintain accurate and secure patient records in full compliance with healthcare privacy requirements.
- Resolve patient concerns effectively while maintaining a high standard of customer service.

You will have

·Previous experience in medical administration or a fast-paced customer service role is highly preferred.

- Proficiency in Microsoft Office Suite and Best Practice clinical software is highly advantageous.
- Excellent verbal and written communication skills, with strong interpersonal capabilities.
- Robust organisational and time management skills, with the ability to multitask in a busy environment.
- Flexibility to work a variety of days and times to meet the operational needs of the medical centre within the permanent part-time arrangement of 40 hours per fortnight.
- Ability and willingness to work across other Trans-Ax Health Care medical centres within the ACT as required.
- A current driver's licence and reliable own transport are essential, to facilitate travel between medical centres when required.

If you are passionate about delivering exceptional patient care and creating a positive patient experience, we encourage you to apply today!

📌 Medical Receptionist (Permanent Part-Time) (Gungahlin)
🏢 Trans-Ax Health Care
📍 Gungahlin