Merchant Support Specialist | Remote – AustraliaWork Location: Australia – Work From Home

Job Type: Full-Time / Part-Time

Career Level: Entry Level

Training: Provided

Monthly Compensation (AUD)

- Full-Time: $4,800–$5,800 (38 hours/week)
- Part time: $2,500–$3,000 (20 hours/week)

All salaries are before tax, with superannuation paid in addition. Applicants must currently reside in Australia and hold valid Australian working rights. Overseas applications will not be considered.

The OpportunityOn behalf of our partner company, we are seeking a Merchant Support Specialist to help maintain efficient communication and service coordination across its merchant network.

The successful candidate will contribute to everyday business operations by handling information requests, monitoring service activities and helping merchants navigate routine administrative processes.

This position may suit individuals beginning their professional careers or transitioning from administration, retail or customer service.

What You'll Be Doing

- Respond to general merchant enquiries through approved communication channels.
- Assist with processing account information and service requests.
- Track outstanding matters and provide timely status updates.
- Organise digital documents and maintain accurate service records.




- Identify routine issues and refer complex matters to the appropriate team.
- Help improve the consistency of day-to-day merchant support activities.

What You'll Bring
- Clear and professional communication skills.
- Confidence using computers and online applications.
- A methodical approach to organising information.
- Ability to prioritise responsibilities and follow procedures.
- A customer-focused attitude and willingness to develop new skills.

No previous merchant support experience is required. Relevant guidance and training will be provided. Working Arrangements & Benefits
- Work remotely from within Australia.
- Choose from available full-time or part-time arrangements.
- Receive structured training during onboarding.
- Work alongside an approachable and supportive team.
- Build transferable skills in digital operations and merchant services.

Applying for This PositionWe are coordinating the preliminary recruitment stage for our partner company. To be considered, please submit your application and current CV through LinkedIn.
- Suitable applicants will be contacted regarding the next stage of the selection process. Further information about the employing company, responsibilities and employment arrangements will be provided during recruitment.

📌 Merchant Support Specialist – Remote | Australia Only
🏢 Research Data Alliance (Oceania u0026 East Asia)
📍 Australia