Work With Us

NDIS Support Coordinator (North Coast/Northern Rivers)

Applications must be received before: 23/11/2026 9:00 am

Type: Full Time

Hours per week: 38

Location: North Coast/Northern Rivers For More Information About The Role

Contact name and number – Leanne Lockhart (Manager: NDIS Services) on 0456 647 018

Position Overview

Join our supportive and friendly team as a NDIS Support Coordinator, where you’ll play a key role in delivering high-quality support coordination and exceptional customer service to NDIS participants across the North Coast of New South Wales.

We are currently offering a full-time position based primarily from our Ballina office, with flexibility to also work remotely from home. In this role, you will support participants across the North Coast NSW region, including Ballina, Lismore, Tweed Heads, Southern Queensland, and surrounding areas. The position is classified at Level 4 under the SCHADS Award and is offered on a fixed-term basis until 30 June 2028.

Please note: A willingness to travel to meet participants and to Blue Sky offices within the region is essential.

Who We Are Looking For The successful applicant will have:

- Demonstrated ability to strongly and consistently align behaviours, attitudes and conduct with the organisation’s values, culture and code of conduct.
- Qualifications in Disability, Mental Health or Individual Support or a commitment to commence studies during the probation period or willingness to undertake studies during employment.
- You will be required to have a fully insured and registered vehicle to be used for business purposes, with Roadside Assistance.
- Knowledge of relevant service providers across mainstream and other community service sectors, including mental health and disability providers.
- Demonstrated passion for, and sound understanding of, the importance of the provision of exceptional customer service.
- Possession of excellent customer service skills and people skills.
- Demonstrated ability to quickly learn, master, and proficiently use information and communication technology tools and systems, including using Excel spreadsheets, email inboxes, phone systems, the Microsoft suite of products, client management systems and databases, and accessing shared calendars to make appointments.




- Demonstrated capability and willingness to promote the NDIS in a positive manner, and to communicate its goals, activities, processes and functions correctly and confidently.
- Demonstrated capability and willingness to achieve key performance indicators within a high-volume environment to required timeframes.
- Demonstrated effective, effective and productive working skills, including very positive time management, prioritisation, organisational, administrative, record-keeping and writing skills.

About The NDIS Support Services Team Blue Sky Community Services is a registered National Disability Insurance Scheme (NDIS) provider that works in partnership with people with disability, supporting them to reach their goals and dreams through delivering approved services and assisting eligible participants to access their NDIS supports. Our team provides Support Coordination and Plan Management services across the Mid Coast and North Coast areas of NSW, and beyond. How to apply To Apply For This Position, Applicants Must

- complete the application form (downloadable from our website); applications that are received without a completed application form will not be considered
- email the completed application form and a current resume to [email protected]

In responding to the criteria, applicants need to demonstrate how they fulfil the criteria of the position. Please note that applications that are received after the closing time will not be considered. If you need assistance with the application process, please contact [email protected]. We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Inclusive Communities Manager on [email protected] or (02) 6651 1788 to discuss.

Completed hard copies can be delivered to any Blue Sky office before the closing date.



Please note that applications received after the closing date and time will not be considered.

We are an inclusive employer

We believe that the makeup of our workplace should reflect the diversity of the communities we work within. We therefore strongly encourage people with diverse backgrounds and cultures, and people who have lived experience of disability, to apply to work with us.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Inclusive Communities Manager at [email protected] or (02) 6651 1788 to discuss.

The Recruitment Process

Stage One: Application Assessment Stage

- All applications are assessed against the criteria.
- Applications that are not complete, or that do not satisfactorily address the criteria, will not be considered for interview.
- Shortlisted applicants will be asked to proceed to the interview stage of the recruitment process.
- Applicants who are not selected to progress to the interview stage will be advised by email.

Stage Two: Interview Stage

- Applicants who are selected to progress to the interview stage will be contacted to arrange an interview date, time and location.
- At the interview, applicants will be asked questions to determine whether they are able to perform to a high standard within the role and to determine whether they are a positive fit for the position, the organisation and our values.

Stage Three: Further Information Gathering Stage

- Following the interview, applicants may be asked to complete online psychometric testing to further determine suitability for the position.
- Following the interview, the organisation may contact the applicant’s referees to further determine suitability for the position.
- Applicants may also be requested to attend a second interview.

Stage Four: Employment Stage

- Successful applicants will be contacted by the organisation to discuss employment possibilities.
- Unsuccessful applicants will be advised via email.
- Unfortunately, due to the volume of people who apply for our positions and want to work with us, we are unable to provide individual feedback to our applicants.

Supporting Materials Application Form (DOCX, 62 KB)

📌 NDIS SUPPORT COORDINATOR (NORTH COAST/NORTHERN RIVERS) (Australia)
🏢 Blue Sky Community Services
📍 Australia