Getting older can sometimes mean feeling like you're losing the things that matter most. At Suncare, we don't believe it should.

With more than 800 employees and 200 volunteers, we're proud to help people stay independent, connected and living the life they love through trusted in-home and community care services. Every day, our frontline teams support older Australians to remain safely and comfortably in their own homes, and our Service Delivery leaders play a critical role in making that happen.

We're looking for an experienced and values-driven Operations Manager - Service Delivery to lead our frontline care operations across community and in-home services. Leading a team of Service Delivery Team Leaders and their Support Workers, Domestic Assistants and Home & Garden professionals, you'll help drive service excellence, employee engagement and outstanding customer outcomes.

And just as we care for our customers, we care for our people. At Suncare, you'll lead with purpose, influence meaningful outcomes and contribute to services that genuinely improve lives.

Here’s What You Can Expect

- Genuine career development opportunities and supported learning pathways
- Comprehensive onboarding and training to set you up for success
- Branded workwear provided
- Not-for-profit salary packaging benefits of up to $15,900 per year
- Annual leave loading, giving you more value from your time off
- Employee referral rewards, because great people know great people
- Fitness Passport membership for access to gyms and wellness facilities
- Employee Assistance Program (EAP) providing confidential wellbeing support
- QLeave portable long service leave, recognising your commitment to the care sector

What you’ll be doing Reporting to the General Manager - Community Services, you'll provide strategic and operational leadership across Suncare's community and in-home care services,



leading Team Leaders - Service Delivery to achieve exceptional customer, workforce and operational outcomes. This is a key leadership role responsible for balancing service quality, operational performance, workforce capability and customer experience, while ensuring safe, person-centred care remains at the heart of everything we do.

What You Will Be Doing

- Leading the delivery of community and in-home care services to achieve customer, quality, funding and financial outcomes
- Driving operational excellence, workforce performance and continuous improvement across service delivery teams
- Using operational data, customer feedback and industry insights to identify opportunities and improve service outcomes
- Leading, coaching and developing Team Leaders to build capability, accountability and engagement
- Partnering with Scheduling, Clinical Services, People & Culture, Finance and other corporate teams to ensure seamless service delivery
- Supporting workforce planning, recruitment, onboarding, capability development and succession planning
- Ensuring services operate in line with quality, safety and regulatory requirements while delivering exceptional customer experiences

You’ll thrive in this role if you You're a people-focused leader who can balance strategic thinking with practical operational leadership. You know how to bring people, processes and performance together to achieve outstanding outcomes. To Be Successful, You'll Bring

- Significant leadership experience in service delivery,



operations management or a similar leadership role within aged care, disability, community services, health or another service-based environment
- Experience leading large, geographically dispersed teams in a complex operational setting
- Strong capability in operational leadership, workforce performance, employee engagement and change management
- Experience driving service improvement, operational efficiency and customer-focused outcomes
- Exceptional communication, stakeholder engagement and influencing skills
- Strong commercial and operational acumen, with the ability to manage competing priorities and deliver results
- Demonstrated success leading leaders, building capability and fostering a high-performing, accountable culture
- A passion for delivering quality services that improve the lives of older Australians.

Belonging Starts Here We believe real care starts with real belonging. That means creating a workplace where everyone, no matter their background, culture, or story, feels seen, respected, and safe to be themselves. We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.

Apply

If you're ready to lead high-performing teams, shape service delivery outcomes and make a lasting difference in the lives of older Australians, we'd love to hear from you.

Join Suncare and help us continue making people's lives better.

Apply online today and start your career with heart!

We proudly work across the lands of the Gubbi Gubbi (Gub-bee Gub-bee), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) and Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally secure, inclusive and welcoming workplace for all.

📌 Operations Manager - Community Services (Maroochydore)
🏢 Suncare Community Services
📍 Maroochydore