A growing disability service provider is seeking an experienced Operations Manager to join its leadership team.
What you'll be doing
- Overseeing day-to-day service delivery across your assigned sites and participant services
- Making sure participants and clients receive protected, consistent, person-centred support that matches their plans and goals
- Visiting sites regularly to check quality, support staff and build strong relationships with participants and families
- Managing, coaching and supporting team leaders and support workers
- Overseeing rosters, staffing levels and recruitment so every shift is covered with the right people
- Running supervision, performance reviews and training, and addressing issues early
- Making sure services meet all relevant regulations, quality standards and internal policies
- Managing incidents, complaints and reportable incidents, making sure they're handled and reported correctly
- Preparing sites and records for audits and leading improvements where gaps are found
- Monitoring budgets, rostered hours and service costs
- Working with support coordinators, families and allied health to keep services running smoothly
- Reporting regularly to senior management on service quality, staffing and growth
What we're looking for
- Experience as an NDIS service manager and/or in-home care manager, with at least 3 years in management. This is essential.
- Proven ability to lead and develop team leaders and frontline staff across more than one site
- Strong knowledge of the NDIS Practice Standards, the NDIS Quality and Safeguards Commission and the Aged Care Quality Standards
- Experience with rosters, budgets and incident management
- The confidence and capability to take on broader leadership responsibilities as the organisation grows
- NDIS Worker Screening Check, a current driver's licence and your own car
What's on offer
- A leadership role with room to grow
- Rewarding work supporting people to live well at home and in their community
- A supportive team and ongoing professional development
Interested? Apply with your resume and a cover note outlining your management experience in disability or in-home care services, the types of services you've managed, and the size of the teams you've led.