- Overseeing the daily operations of disability services programs and ensuring they are delivered in compliance with relevant laws, regulations, and policies.

- Developing and implementing strategies to improve service delivery and client outcomes.

- Managing and supporting a team of service coordinators and disability support workers, and providing guidance, coaching, and performance management.

- Collaborating with external stakeholders such as government agencies, community organizations, and other service providers to improve service coordination and referral pathways.

- Ensuring that appropriate quality assurance processes are in place and that service standards are being met.

- Developing and maintaining positive relationships with clients and their families, as well as other stakeholders such as funders, regulators, and advocacy groups.

- Maintaining weekly reports and forwarding them to the Senior Manager.

- Conducting Team meetings on an everyday basis
- To be available on ON CALL on the days allocated by Senior Manager/ Management

- Ensuring compliance with legal and regulatory requirements.

- Providing strong leadership and guidance to the operations team, fostering a positive work environment, and promoting teamwork.

- Staying updated with industry trends and best practices to identify opportunities for continuous improvement.

Essential Competencies and Experiences:

- Bachelor's Degree in social work, nursing, allied health, health, or similar, or substantial leadership and community services experience.

- Experience in a mid to senior management level role in disability, community, accommodation and/or aged care services,



or in property or tenancy management with a focus on delivering outcomes for clients and employees.

- Demonstrated organizational and project management skills.

- Experience developing and implementing plans and actions to achieve quality, client, people, operational, financial, and risk targets.

- Experience working directly with people with disability with demonstrated awareness of the key issues faced by people with disabilities relating to housing,

- Skilled in managing customer expectations and applying discretion in dealing with sensitive issues and environments,

- High level interpersonal and communication skills with a demonstrated ability to liaise effectively at all levels and the ability to negotiate and influence successful outcomes,

- Solid reporting skills and competency with Microsoft programs, particularly Word and Excel,

- Well-developed problem-solving and influencing skills including the ability to recommend strategies for resolution,

- Current driver’s license or access to transport.

Key Communications:

- Internal Contacts: Managing Director, General Manager, Senior Manager Service Coordinator(s), Disability Support Workers

- External Contacts: Clients, External Providers and funders

Security & Compliance Check:

- Current National Police Check

- Working with Children Check

- First Aid certificate and CPR

- NDIS Workers Orientation

- Driver's License and Comprehensive Car Insurance

NDIS Learning Modules:

- NDIS Worker's Orientation Module

- NDIS Induction Module

- NDIS - Supporting Effective Communication

- NDIS - Supporting Safe and Enjoyable Meals

- NDIS - COVID19 Infection, Prevention, & Control

- Manual Handling

Job Type: Full-time

Pay: $80,000.00 – $90,000.00 per year

Work Authorisation

- Australia (Preferred)

Work Location: In person

📌 Operations Manager (Homebush)
🏢 Professional and Leading Care Services
📍 Homebush