/n

/n /n

/n

/n Job Scope /n /n Support delivery of client services in line with contractual requirements

/n Work with integrated service streams to perform contracted services and create/enhance

/n interdepartmental efficiencies

/n Ensure a high level of professionalism and discretion with regards to telephone calls and

/n correspondence, and confidentiality of work practices and documents.

/n Provide administrative support for Facilities Maintenance Management services.

/n Provide timely and quality administrative support to multiple line managers, managing competing

/n priorities and deadlines. /n Responsibilities /n Support management of the day to day operations of the Facilities Maintenance business unit. /n Promote customer centric culture across the Facilities Maintenance Team in alignment to the

/n Sodexo Values. /n /n Support the initiation and development of processes and operating procedures in which enhance

/n the Facilities Maintenance business unit service delivery. /n /n Support alignment and compliance to internal Sodexo, and external client processes and

/n procedures to support conformance to contractual management plans. /n /n Support continuous improvement of processes and operating procedures to increase efficiency,

/n simplify work practices, leverage IT system capabilities and maintain industry best practice. /n /n Act as subject matter expert on policies, procedures, and service level agreements. /n /n Work closely with other business streams of the Facilities Maintenance, Village Services and

/n Service Centre to provide a synergized,



efficient service to the client and optimize shared

/n processes. /n /n Support development and maintenance of a robust team culture, with consistency of service

/n across multiple sites in the portfolios. /n /n Provide direct support to the Facilities Maintenance Leadership Team, for all operational and

/n project tasks. /n /n Assist data collection, data analysis and presentation preparation of high level presentations and

/n reports. /n /n Prioritisation and coordination of departmental projects and initiatives. /n /n Assist the resolution of escalated issues, taking ownership and ensuring outcome. /n /n Develop and maintain strong rapport with staff and managers at all levels. /n /n Human resource management and recruitment for the Facilities Maintenance management

/n team. /n /n Administering performance reviews, development plans and performance progress. /n /n Support upskilling and training of operational Leaders in line with enhanced processes and

/n procedures. /n /n Maintain team SharePoint folder system, archiving and document control and management. /n /n Maintain and support management of business unit Action Trackers and Performance Progress

/n Reports.



/n /n Manage and coordinate development workshops, business unit meetings, client partnership

/n meetings and events. /n /n Assist with travel arrangements, inclusive but not limited to the Facilities Maintenance Senior

/n Leadership Team. /n /n Assist the Facilities Maintenance site operations as required. /n /n Management and maintenance of the Regional Facilities Maintenance Senior Leadership roster.

/n Management of the Facilities Maintenance Manager calendar and diary.

/n Management and maintenance of the Facilities Maintenance regional roster/s. /n /n Assist with managing the team of Facilities Maintenance management staff to achieve quality

/n and performance targets. /n /n Ensure that customers and client receive consistent and friendly service. /n

/n

/n Qualifications/n

/n

/n Experience: /n Demonstrated experience in administration management/office management.

/n Intermediate to advanced word processing and computing skills, including Microsoft suite.

/n Organized, with attention to detail. /n PreferreKnowledge and Skills: /n Previous Experience in building maintenance or Facilities Administration

/n Experience with contractor management systems

/n Knowledge of lean transformational strategies to drive continuous improvement

/n Perform well under pressure, high level of Attention to detail

/n Computer proficiency in Microsoft Office including Excel.

/n Strong organization skills

/n Excellent communication skills /n

/n

📌 Operations Support FM (Perth)
🏢 Sodexo
📍 Perth