NSW Department of Customer Service – Sydney CBD NSW

Clerk Grade: 09/10
Salary: $133,348 - 146,945 + superannuation and annual leave loading
Employment Type: Ongoing, full-time (35 hrs p/week)
Location: Haymarket. Flexible working arrangements, including hybrid working and office attendance.

Join the Department of Customer Service Internal Audit team and lead meaningful, risk-based internal audit engagements across a diverse organisation.

Your work will contribute to better government services and stronger public sector governance that benefits people across NSW. You will gain exposure to varied functions and interesting challenges, collaborate with colleagues across the department, and have opportunities to develop your professional expertise and make a meaningful impact.

About the opportunity

As a Senior Auditor, you will lead and contribute to internal audit engagements and assurance activities that assess governance, risk management and internal controls. You will turn complex evidence into transparent, practical insights for senior stakeholders, maintain independence and objectivity, and help deliver the annual Internal Audit Plan. You will also contribute to improvements in internal audit methodology and support the coordination of external assurance providers.

What you will bring

- Relevant assurance and/or risk qualifications, such as Certified Internal Auditor (CIA), Chartered Accountant (CA), Certified Practising Accountant (CPA), Certified Information Systems Auditor (CISA), or an equivalent qualification.
- Substantial internal audit or assurance experience.
- Be NSW residents or in the process of relocating to NSW.




- Hold appropriate working rights for ongoing employment.

You will also demonstrate:

- Experience leading complex internal audit engagements and delivering evidence-based findings and practical recommendations.
- Sound judgement, integrity and the confidence to communicate sensitive issues objectively and respectfully.
- Strong analytical and problem-solving skills, including using data and digital tools to identify insights.
- Clear, concise writing and the ability to communicate with senior leaders and diverse stakeholders.
- The ability to manage competing priorities, deliver results and work collaboratively across teams.
- Knowledge of auditing standards and relevant governance, risk and compliance requirements.
- The ability to guide and support colleagues and contribute to continuous improvement.

What you will do

- Lead and coordinate concurrent risk-based internal audit engagements, from planning and scoping through fieldwork, reporting and follow-up, to agreed deadlines and quality standards.
- Assess governance, risk management and internal controls, analyse evidence and develop balanced, actionable observations and recommendations.
- Prepare clear terms of reference, working papers, reports and advice for senior leaders,



Audit and Risk Committees and other governance forums
- Track agreed management actions, and support timely reporting on implementation progress.
- Contribute to the annual Internal Audit Plan, Internal Audit Strategy, methodologies and continuous improvement initiatives.
- Work collaboratively with stakeholders and external service providers while maintaining professional independence and objectivity.
- Share technical knowledge, review work and coach colleagues to support high-quality outcomes.

What we offer

- Take advantage of excellent professional development and learning opportunities to help you thrive.
- Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health.
- Enjoy genuine flexible working arrangements that support work-life balance.
- Flexible 35-hour working week with additional hours recognised as Flex time.
- Comprehensive leave including paid Parental Leave.

Salary Grade 09/10, with the base salary for this role starting at $133,348 base plus superannuation

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our

📌 Senior Auditor (Australia)
🏢 NSW Department of Customer Service
📍 Australia