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- Permanent part time position working 30 hours per week, on Friday, Saturday and Sunday nights from 20:00–06:30
- Heidelberg location, with multiple public transport options available to Austin Hospital
- Join a multidisciplinary team caring for critically ill patients in a 29-bed Intensive Care Unit

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. About the Intensive Care Unit The Intensive Care Unit (ICU) provides multidisciplinary care to a wide variety of critically ill patients in a highly technological setting, with an emphasis on supporting families and carers during stressful times. Our state-of-the-art 29-bed facility cares for over 2000 ICU patients annually, along with 2200 outreach and 500 liaison cases.

Our specialities include spinal trauma, liver transplantation, cardiac surgery, neurological interventional surgery, orthopaedic, thoracic and general surgery, and acute medical patients. The ICU also leads the hospital’s Medical Emergency Team (MET), supports ward-based patients through the Critical Care Outreach Team, and contributes to significant local and international research.

We foster a strong teaching and research culture, with our multidisciplinary team recognised nationally and internationally for excellence in care, collaboration and innovation.

About the role

As an ICU Patient Services Assistant (PSA), you will play a vital role in supporting high-quality patient care by assisting clinical staff with non-clinical tasks.



You will help maintain a clean and safe environment, transport patients and equipment, manage supplies, and provide compassionate support to patients and their families.

You will contribute to the smooth operation of the ICU by ensuring essential services are delivered efficiently and respectfully, in line with hospital policies and patient care standards.

A regular day will see you:

- Maintain a clean and safe environment, including cleaning patient areas and equipment and removing soiled linen, waste and infectious waste
- Transport patients, including their attached equipment, and deceased patients, according to protocol
- Assist nursing staff with patient movement and handling, such as positioning, mobilising and linen changes
- Restock supplies, serve patient beverages and maintain pantry areas
- Support patients and their families, direct visitors to the nurse in charge, and answer telephones and relay messages when the area is unattended

About you To be successful in this role, you’ll bring with you:

- Certificate III Health Services Assistant
- Experience or interest in critical care or acute hospital settings
- Strong communication, teamwork and interpersonal skills, with time management skills
- The ability to work in a busy and high-pressure workplace
- Availability to work Friday, Saturday and Sunday nights, from 20:00–06:30

Our benefits Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging, for living expenses,



meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.

Work with us! We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child protected organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Protected Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Shane Saunders, ICU PSA Supervisor at [email protected]

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Sunday 22 November 2026

📌 Patient Services Assistant (Melbourne)
🏢 Austin Health
📍 Melbourne