About Trina Solar

Founded in 1997, Trina Solar is a global leader in photovoltaic (PV) technology and smart energy solutions. As we continue to strengthen our presence in the Australian market, we are looking for a customer-oriented and technically capable Post-Sales Engineer / Senior Post-Sales Engineer to join our team in Australia.

This role will play an important part in delivering high-quality after-sales service, providing technical support to customers, and ensuring customer satisfaction across our Australian business.

Key Responsibilities

1. Customer Service & Warranty Management

- Manage customer complaints, warranty claims, and after-sales service requests from Australian customers through the Customer Service Portal (CSP).
- Handle daily customer enquiries relating to product performance, warranty claims, deliveries, and general technical support.
- Coordinate with internal teams and the customer service call centre to ensure timely and effective resolution of customer issues.
- Maintain explicit and professional communication with customers throughout the entire service and warranty process.

2. Technical Support & Field Service

- Provide technical support to customers and project sites across Australia, including product inspections, fault diagnosis, troubleshooting, and warranty assessments.
- Conduct on-site technical investigations and coordinate appropriate corrective actions to resolve technical issues.
- Support warranty service delivery for large-scale solar projects, ensuring efficient case resolution and customer satisfaction.
- Work closely with sales, engineering, and technical teams to identify recurring product issues and provide practical solutions.

3. RMA & Local Warehouse Coordination

- Coordinate Return Merchandise Authorisation (RMA) processes with logistics, operations, and third-party logistics (3PL) providers.
- Monitor RMA shipments, replacement product arrangements, and related documentation to ensure timely processing.




- Support periodic warehouse stock checks and inventory management to maintain adequate spare parts availability.
- Liaise with local warehouse partners to ensure smooth after-sales service operations.

4. Regional & Headquarter Coordination

- Act as a key liaison between Australian customers, local business teams, and Trina Solar's headquarters.
- Provide regular updates and reports to the HQ Warranty Service Manager on warranty cases, customer complaints, and service performance.
- Coordinate with HQ technical and warranty teams to investigate complex technical issues and facilitate timely resolutions.
- Ensure effective communication and follow-up between all relevant stakeholders.

Requirements & Qualifications

- Bachelor's degree or above in Electrical Engineering, Renewable Energy, Engineering, or a related discipline.
- Minimum 3 years of relevant experience in after-sales service, technical support, field service, or warranty management, preferably within the solar PV or renewable energy industry.
- Good understanding of solar PV products, electrical systems, and relevant industry practices.
- Experience in troubleshooting technical issues and providing on-site support is highly desirable.
- Strong customer service mindset with excellent communication and stakeholder management skills.
- Ability to work independently, manage multiple cases simultaneously, and take ownership of problem resolution.
- Proficient in written and spoken English, with strong business communication and report-writing skills.
- Familiarity with CRM systems, customer service portals, ERP systems, or 3PL platforms is an advantage.
- Proficient in Microsoft Office applications.
- Willingness to travel within Australia for customer visits and on-site technical support.

Why Join Trina Solar?

- Join a globally recognised leader in the solar and renewable energy industry.
- Be part of a growing Australian business with exposure to regional and international operations.
- Work alongside experienced professionals across Australia and our global headquarters.

📌 Post Sales Engineer / Senior Engineer (Sydney)
🏢 Trinasolar
📍 Sydney