About the Agency The Australian Digital Health Agency is transforming how Australians experience healthcare by enabling people and providers to access the information they need, securely, quickly and in one place. Through national digital services such as My Health Record, Electronic Prescriptions and the 1800MEDICARE App, we are building a connected health system that gives Australians greater control over their health.

What you will love about this role The Clinical Governance Capability and Performance Team plays a key role in strengthening clinical governance maturity, capability and accountability across the Australian Digital Health Agency. As an APS5 Program Support Officer, you will also contribute to capability development activities, educational resources and awareness initiatives that help build clinical governance maturity across the Agency. Working closely with stakeholders from across the organisation, you will support initiatives that strengthen clinical governance maturity, organisational accountability, performance reporting, assurance activities and continuous improvement across the Agency.

This full-time ongoing opportunity is suited to a motivated professional who enjoys working in a collaborative and fast-paced setting. Under limited direction, you will provide project, governance and administrative support, coordinate stakeholder activities, maintain governance documentation and records, and contribute to reporting, analysis and capability-building initiatives. In line with the APS 5 Work Level Standards and Integrated Leadership System, you will apply sound judgement, build productive working relationships, manage competing priorities and contribute to the successful delivery of outcomes that support safe, effective and trusted digital health services for Australians.

Skills and experience (Essential criteria)

- Demonstrated experience providing project or program support, including coordinating activities,



monitoring deliverables and contributing to the successful delivery of projects within agreed timeframes and quality standards.
- Experience preparing governance, assurance or performance reporting documentation, including reports, dashboards, committee papers, briefing materials or other products that support decision-making and organisational accountability.
- Demonstrated ability to analyse information, identify issues, apply policies and procedures, and contribute to process improvements, risk management activities or governance outcomes.
- Experience providing secretariat support to committees, working groups or governance forums, including coordinating meetings, preparing agendas and papers, recording outcomes and monitoring action items.
- Demonstrated ability to build and maintain productive stakeholder relationships and coordinate activities across multiple teams to support the delivery of organisational priorities and shared outcomes.
- Experience using business systems and corporate tools, including Microsoft Excel, SAP, records and information management systems, to maintain accurate records, produce reporting and support project delivery.
- Well-developed written and verbal communication skills, including the ability to prepare reports, presentations, briefing materials and governance documentation for a range of audiences.

Desirable: Understanding of clinical governance, healthcare quality and safety, digital health, assurance or risk management frameworks.

The successful candidate will be expected to demonstrate Foundation-level capability in the use of AI tools to support quality, efficiency and continuous improvement in accordance with Agency requirements.

Eligibility





Australian citizenship is mandatory. Candidates must be able to obtain and maintain a national police clearance and the required Baseline security clearance, with the ability to attain a higher-level clearance if needed.

Our benefits

We offer a competitive 15.4% superannuation contribution, salary packaging options, and a Christmas closedown with no leave deduction. Our wellbeing program and EAP support a healthy work–life balance, while flexible work arrangements opportunities, including work from home, give you choice in how, when and where you work. You will enjoy modern collaborative workspaces and generous study support, with financial assistance up to 100% of costs and up to 7.5 hours per week of study leave to employee who are eligible, as per our study assistance guidelines.

We also provide a wide range of leave options including parental, cultural, compassionate, emergency response and defence leave. APS employees can accrue flextime for hours worked beyond ordinary hours, giving you added flexibility to take leave when you need it.

Interested to learn more? Take a look at the attached candidate pack for all the details.

How to apply:

Please submit your resume and a cover letter (1 page maximum) addressing the skills and experience above and outlined in the candidate pack. Please contact the Talent Acquisition team at [email protected] with queries relating to the application process.

Closing date: Thursday 19 November 2026, 11:30pm ADST

Salary: This role offers between $90,562 - $97,939 plus 15.4% superannuation depending on skills and experience.

Artificial Intelligence (AI) may be used to support parts of our recruitment process, such as refining recruitment materials, and transcribing and summarising recorded interviews, however all hiring decisions are made by people, with AI used ethically, responsibly, transparently and in accordance with privacy requirements.

📌 Program Support Officer (Australia)
🏢 Australian Digital Health Agency
📍 Australia