Join a leading Australian Utilities company on their major Customer Experience Transformation. The program is the biggest in the organisation, and one of the biggest in Melbourne right now. It's high-visibility seat, a role with real commercial influence, and there's a long runway on a multi-year program

Details:

- 12 month contract + potential extensiosn
- Melbourne based, 3 - 4 days in office per week
- December 2026 start date

Main responsibilities

- Manage the vendors
- Effectively be the PM managing the vendors for this program. This program is delivered through a lead delivery partner, a platform vendor and specialist vendors.
- Half the job is sourcing and contracting new vendors (running RFPs, working with business SMEs on what’s needed, assessing vendors, negotiating SOWs).
- The other half is governing existing vendors against contract: monthly KPIs, deliverable acceptance, the governance forum, and using contract remedies when a vendor underperforms.

Must have:

- Program delivery leadership: planning, sequencing, dependencies, RAID, change control
- Vendor or contract management on a large tech-enabled transformation




- Hands-on drafting and negotiating SOWs: KPIs, acceptance terms, fixed price vs T&M;
- Ran or led a formal competitive sourcing process (RFP)
- Built governance tools themselves: RACI, KPI frameworks, acceptance processes

Nice to have:

- Billing or customer platform migration
- Power BI; robust analytical modelling
- Utilities or retail industry experience

What they’re not after:

- Pure procurement or category managers with no delivery background
- PMs who’ve never owned an SOW or run a sourcing process
- Anyone who needs direction. It’s an influencing role with no supervision.

Please apply ASAP to be considered, no cover letter needed, Job ID BH272880

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📌 Program Vendor Manager (Melbourne)
🏢 Peoplebank
📍 Melbourne