About the Role

We are seeking a proactive and organised individual to support our technical service operations. This role focuses on managing third-party service provider networks, coordinating service activities, ensuring timely issue resolution, and improving operational efficiency. You will also be responsible for spare parts management, process optimisation, and operational reporting while working closely with internal teams to enhance service delivery and customer satisfaction.

Key Responsibilities

- Collect, establish, and maintain a network of third-party service providers (e.g., electricians) to meet business needs and improve service resource efficiency.
- Ensure timely and effective closure of issue tickets, conduct follow-up visits, and assess customer satisfaction.




- Collaborate with the PM team to allocate commissioning and troubleshooting tasks.
- Responsible for the procurement and maintenance of relevant spare parts.
- Refine and enhance related processes and systems.
- Prepare and release team operation reports and related data analysis regularly.
- Assist with other tasks as assigned by the Technical Service Director.

Requirements

- Bachelor's degree in electrical engineering is preferred.
- A minimum 2 years of related experience, preferably in the renewable energy sector.
- Robust multitasking abilities.
- Excellent communication skills.
- Holds a legal working visa in Australia.

📌 Project Service Operation Engineer (Sydney)
🏢 Sungrow
📍 Sydney