Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses through reimagining how telco should be delivered. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Through Smart Communities, we own and operate extensive fibre to the premises (FTTP) and managed Wi‑Fi networks that service residential and commercial communities including multi‑unit dwellings. Through Neoloop

we offer
open access to our FTTP networks to other Retail Service Providers. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses through reimagining how telco should be delivered. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Through Smart Communities, we own and operate extensive fibre to the premises (FTTP)



and managed Wi‑Fi networks that service residential and commercial communities including multi‑unit dwellings. Through Neoloop

we offer
open access to our FTTP networks to other Retail Service Providers. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

The Commercial team enables profitable and sustainable growth by establishing the commercial frameworks, pricing strategies and governance that translate Superloop’s strategy into executable customer and commercial outcomes. The team is responsible for pricing and commercial deal strategy, commercial governance, cost assurance and customer contract management, supporting both standard propositions and complex or customised customer arrangements. Working closely with Product, Sales, Presales, Legal, Finance, Networks and Delivery, Commercial provides the insight and commercial leadership required to balance growth, customer value, risk and margin.

Role Purpose

The Commercial Manager
- Contracts Management will lead the establishment and transformation of customer contract management across Superloop, while managing Superloop's key customer contracts.





Combining senior commercial judgement with hands‑on execution, the role will design, implement and embed a scalable contract management framework across people, processes, governance, data and systems. It will establish explicit ownership of contractual commitments, strengthen risk management, protect commercial value and support consistent delivery of customer outcomes.

As the primary customer‑facing contract management contact for key customers, the role will take end‑to‑end ownership of contract governance and execution, including obligations, variations, commercial commitments, issues and contractual change. Working closely with Account Management, Pricing, Legal, Finance and operational teams, the role will ensure contractual requirements are translated into clear accountabilities and delivered consistently across the business.

Key Responsibilities

- Design and implement Superloop’s customer contract management framework, establishing a consistent, commercially focused approach to managing contracts throughout their lifecycle.
- Establish a risk‑based approach that aligns the level of contract oversight with customer significance, contractual complexity, commercial value and exposure.
- Develop and embed clear cross‑functional accountabilities, decision rights and escalation pathways across Contract Management, Account Management, Pricing, Legal, Finance, Delivery and operational teams.
- Establish contract management standards, processes and controls covering contract data, documentation, obligations, variations, renewals, governance and reporting.
- Drive continuous improvement and automation within Superloop’s contract management framework.

📌 Commercial Manager (Australia)
🏢 Superloop
📍 Australia