About the role

Join The Truck Factory in Burton, South Australia, as a Receptionist / Administration Assistant. You will provide professional front-office reception, customer service and administrative support across the Heavy Vehicle Smash Repair Workshop and Heavy Vehicle Towing & Recovery divisions. As the first point of contact for customers, suppliers, insurance companies, contractors and visitors, you will help ensure enquiries are handled in a friendly, professional and timely manner while supporting the smooth daily operation of the business.

The role operates from 8am to 5pm Monday to Friday, with a half-hour lunch break.

Key responsibilities

- Greet and welcome customers, suppliers, contractors and visitors professionally and courteously.
- Answer incoming telephone calls, direct enquiries and take accurate messages.
- Respond to general enquiries regarding workshop services, vehicle repairs and towing and recovery operations.
- Monitor and respond to incoming emails as directed.
- Provide high-quality customer service and refer complex matters to Management.
- Provide general administrative support to Management and other departments.
- Maintain accurate electronic and hard-copy filing systems and company records.
- Prepare, scan, photocopy and file documents, correspondence, letters and emails.
- Assist with data entry, office stationery, supplies, mail and deliveries.
- Support heavy vehicle repair administration, including recording customer and vehicle information, opening and maintaining job files, and filing repair documentation.
- Liaise with workshop staff, customers, insurance companies, assessors and other relevant personnel regarding repair progress and authorisations.
- Assist with coordinating customer vehicle collection and delivery arrangements as directed.
- Record and forward towing and recovery enquiries, including customer details,



vehicle registration, location and contact information.
- Maintain accurate records and documentation relating to towing and recovery services.
- Assist customers with enquiries regarding vehicle locations, collection arrangements and general towing information.
- Assist the Accounts Department with supplier invoices, customer documentation, customer invoices, purchase orders, receipts and other financial records.
- Assist with following up outstanding documentation and support daily office requirements.
- Maintain confidentiality, complete administrative tasks accurately and contribute to positive working relationships across the business.

What we're looking for

- Previous experience in a receptionist, customer service or administration position is preferred.
- Excellent verbal and written communication skills and a professional, friendly telephone manner.
- Strong organisational and time-management skills, with the ability to manage multiple tasks and prioritise workloads.
- High-level accuracy and attention to detail.
- Competent computer skills, including Microsoft Word, Excel, Outlook and Xero.
- Ability to work independently and as part of a team.
- Reliable, punctual and professional approach to work.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Willingness to learn company systems, processes and procedures.
- Previous experience in the automotive, transport, heavy vehicle or smash repair industry is desirable.
- Experience using Xero or similar accounting software is desirable.
- Understanding of vehicle repair documentation, insurance processes, customer invoicing or general accounts administration is desirable.
- Positive, friendly and approachable attitude with qualified presentation and conduct.
- Strong work ethic, initiative, problem-solving ability and willingness to assist others.

📌 Receptionist Administration Assistant (Australia)
🏢 The Truck Factory
📍 Australia