The opportunity

Seacliff Family Law is a boutique, specialist family law firm in Wollongong. We help clients through some of the most uncertain chapters of their lives, from separation and parenting arrangements to property settlements, and we do it with empathy, clarity and care. Our mission is to provide specialised, client-focused legal advice woven with support, empathy and sensitivity. Seacliff Family Law is growing, and we are looking for a calm, capable and personable Receptionist & Office Coordinator to anchor our operations team in our Wollongong office, on a full-time basis. No two days look the same: you will be the link between our clients, our lawyers and the practical running of the office, from the first hello to the final task for the day.

Many of our clients walk through the door at a vulnerable time, so the way they are greeted matters. You will set the tone for their visit, have our meeting rooms and shared spaces ready for them, and keep correspondence, mail, documents and diaries moving behind the scenes. If you are organised, reassuring and quietly proud of getting the little things right, this role is for you.

Why this role

- Be the first welcome clients receive from a boutique firm led by an Accredited Specialist in Family Law, often at one of the hardest points in their lives.
- Own the administration hub and keep the office running smoothly day to day, with the trust to improve how we do things.
- Work alongside a growing operations team in a firm that values its people, its systems and the care it shows its clients.
- Build a career, not just a job: this is a long-term opportunity with potential for this role to evolve into a Legal Assistant or Office Manager position for the right person.
- Work in a firm where each matter matters, and where compassion and professionalism go hand in hand.

The work

What you will be doing day to day:

Client care

- Greet clients and visitors with warmth and discretion, make them comfortable on arrival, and make sure every visit feels calm and unhurried.
- Answer the phone in a friendly, steady manner, directing callers to the right person or helping with their enquiry yourself, with extra sensitivity for anyone who is upset.
- Support the team with new enquiries, intake forms and the booking of initial consultations.
- Sign for deliveries and couriers and get them to the right person without delay.

Managing diaries and meetings

- Managing diaries, appointments, and client meetings;
- Keep the meeting room calendar in order and sort out any clashes ahead of time.
- Set up rooms before client appointments so they are tidy, comfortable and ready to go, and reset them afterwards.
- Look after clients and visitors with water and refreshments, so they feel at ease while they wait or meet with us.




- Arrange catering for team meetings and firm events when needed.

Managing inbox and correspondence

- Keep a close eye on the admin inbox through the day, sorting new emails and either dealing with them or passing them to the right person.
- Reply to enquiries quickly and courteously, and aim to leave the inbox cleared or allocated at the end of every day.
- Flag anything urgent or time-critical to the right team member straight away.

Mail, couriers and document management

- Handle incoming and outgoing mail, couriers and Express Post, including trips to the local post office as required.
- Organise couriers for outgoing items and log everything that leaves the office.
- Scan and file documents to the correct client matter so nothing goes astray.
- Keep envelopes, postage and other mail supplies topped up.
- Arrange collection of our confidential shredding bins when they fill up.

Office supplies and suppliers

- Order groceries, paper and stationery, and make sure the printers never run out of paper.
- Liaise with suppliers and keep stock levels under control.

Kitchen, facilities and office presentation

- Keep the staff kitchen clean, tidy and well stocked.
- Keep the office looking its best, from fresh plants to making sure the bins are out and back on collection days.
- Be our go-to person for building management, the cleaners and tradespeople, and report anything that needs fixing.

Diary, travel and principal support

- Book travel and accommodation for our lawyers and any Counsel briefed, and double-check every itinerary before it is locked in.
- Back up the principal solicitor and the operations team with day-to-day admin as needed.

General support

- Help with witnessing, binding and sending out documents when asked.
- Opening and closing files.
- Drafting emails, letters, and basic documents.
- Printing, collating and formatting documents.
- Preparation of briefs and court books.
- Filing and file management.
- General administrative duties as required.
- Treat every piece of client information with the utmost care and confidentiality.

About you

You are warm, steady and genuinely enjoy looking after people. You like an office that runs well and are happy to be the one who makes that happen. You stay calm when things get busy or emotional, juggle competing priorities with ease and take initiative without waiting to be asked.

What you will bring

- A background in reception,



office administration or client service, ideally in a law firm or professional services business.
- A friendly, polished presence that puts clients, visitors and colleagues at ease, including people who are dealing with something difficult.
- A sharp eye for detail and an organised, methodical way of working.
- Confidence with technology, and a quick, willing approach to learning new systems and software.
- The ability to keep up and stay organised in a fast-paced environment, with competing priorities and constant interruptions.
- Good judgement and complete discretion with confidential and sensitive information.

Confidence with:
- Running a busy administration hub, including the phone line and shared inbox.
- Keeping meeting rooms, client hospitality and office supplies in good order.
- Writing and speaking clearly and courteously, with clients, colleagues and external contacts.
- Planning your own day and meeting deadlines without needing close supervision.
- Day-to-day use of Microsoft 365 (Outlook, Word, Excel and Teams).

Great to have, but not essential:
- Experience with a legal practice management system, such as Smokeball.
- Experience using a cloud based phone system.
- Familiarity with family law or a trust account environment.
- A habit of spotting better ways to do things and making them happen.

No experience in a similar role? You are still welcome to apply if you are highly organised, have solid attention to detail, the right attitude and strong soft skills. This role involves a wide range of day-to-day tasks, so we will want to be sure it is a role you would genuinely enjoy and be committed to learn, develop and excel at. Tell us in your cover letter or video why this role appeals to you and what you could bring to the team.

About Seacliff Family Law

Seacliff Family Law is a boutique family law firm founded in 2022 by Principal Solicitor Ashleigh Wisbey, an Accredited Specialist in Family Law with over a decade of experience. We believe bigger is not always better, and that a one-size-fits-all approach does not get anyone very far. People choose us for tailored advice, honest communication and a team that genuinely cares. If you want to do your best work in a firm where service is never cold or transactional, we would love to hear from you.

How to apply

Please send your application to [email protected] with your resume and a short cover letter telling us why you would be a great fit for the heart of our administration team. Applications are treated in confidence. Want your application to stand out? Record a short video telling us a bit about yourself, what draws you to the position and why you think you are suitable for the role. Include it with your email application.

📌 Receptionist & Office Coordinator (Wollongong)
🏢 Seacliff Family Law
📍 Wollongong