We are seeking an experienced medical receptionist or medical secretary to coordinate the day-to-day administration of our national GP program, supporting fertility services across City Fertility, Rainbow Fertility and First Step Fertility.

This role provides centralised administrative support to multiple GPs working across different locations. You will take ownership of GP calendars, appointment coordination, patient communication and billing, helping each GP’s sessions run smoothly and ensuring patients feel supported throughout their care.

This is an opportunity for a confident medical administrator who enjoys working independently, building robust relationships with doctors and keeping a busy service organised.

What you will do

The Clinician Secretary plays a vital role at the heart of City Fertility’s clinical operations, providing high-quality administrative and executive support to clinicians while ensuring every patient interaction is compassionate, respectful and well-coordinated. This role supports

patients through some of the most emotionally significant moments of their fertility journey, ensuring their experience is organised, informed and delivered with care and empathy.

Working closely with clinicians, nursing and scientific teams, the Clinician Secretary contributes directly to City Fertility’s commitment to excellence, quality care and clear communication. This position offers the opportunity to grow within a nationally respected fertility organisation, develop specialist IVF knowledge, and make a meaningful impact by supporting patient‑centred care that aligns with City Fertility’s values of Compassion, Respect, Commitment, Quality and Communication.

Key Responsibilities





- Provide high-level clinical administration support to clinicians, ensuring smooth and efficient consultation room operations
- Coordinate calendars and appointment schedules for multiple GPs across our national network.
- Manage patient bookings, appointment changes, cancellations and rescheduling.
- Liaise directly with GPs regarding their availability, session requirements and day-to-day administrative needs.
- Process patient billing and Medicare claims, following up outstanding accounts or rejected claims as required.
- Ensure patient records, appointment details and billing information are accurate and up to date.
- Coordinate follow‑up appointments and referral documentation in line with GP instructions.
- Work closely with clinic teams and the Fertility Advice Centre to support a smooth patient journey.
- Identify scheduling gaps, resolve administrative issues and help improve day‑to‑day processes.
- Provide warm, qualified and inclusive service to patients accessing fertility advice and care.
- Deliver warm, respectful and professional patient interactions, including meeting and greeting patients and supporting them throughout their appointments.
- Maintain accurate patient records, charts and databases across both digital and hard copy systems,



ensuring confidentiality at all times.
- Manage incoming calls, emails and correspondence, triaging enquiries to nursing, laboratory and clinical teams as appropriate.
- Assist with onboarding, training and support of clinical administration team members as required.
- Maintain up-to-date knowledge of relevant legislation, industry standards and organisational procedures.

What we are looking for

We are looking for an experienced and compassionate Medical Receptionist / Medical Administrator to join our team. You will have experience using Best Practice software, Medicare billing and medical administration, with the ability to manage busy GP schedules and competing priorities. Strong communication skills, attention to detail and a patient-focused approach are essential, along with confidence using digital systems and supporting telehealth services.

If you are organised, proactive and thrive in a fast-paced healthcare environment, we'd love to hear from you. You will also have:

- Minimum Year 12 qualification with demonstrated experience in medical or healthcare administration, ideally within a clinical environment.
- Proven ability to deliver compassionate, respectful and patient-focused service, particularly when supporting patients through emotionally sensitive experiences.
- Strong organisational and administrative skills, including confident use of clinical databases, email systems and scheduling software.
- Ability to work effectively both independently and as part of a multidisciplinary team, prioritising tasks within established policies and procedures.
- Willingness and capacity to develop specialist kn

📌 GP Clinician Secretary (Australia)
🏢 City Fertility
📍 Australia