- 6 months fixed term, part time until June 2027
- 30 hours per week – Mon to Fri (9:45am to 4:15pm)
- Hobart CBD location
- Supportive team environment with a solid community-focused culture

City Mission Op Shops strive to reduce waste, provide quality second-hand products, and provide a place of connection and community engagement for customers and volunteers. Income generated through City Mission Op Shops help to fund Hobart City Mission's programs, allowing us to support vulnerable people in our Southern Tasmanian Community. This means you can do a job you love whilst helping those in need!

As Retail Store Supervisor, you will lead Partridge Nest, Hobart City Mission’s dedicated bookstore in Hobart. You will deliver exceptional customer service, drive sales performance, and support volunteers to create a welcoming, inclusive, and engaging shopping experience for all visitors.

With a focus on books, alongside a carefully selected range of artwork and giftware, Partridge Nest is more than a retail store. It is a place where people connect through reading, events and community engagement.

Reporting to the Retail Coordinator you will:

- Open and close the retail store and manage the POS system
- Provide a positive focus on excellent customer service, and sales outcomes
- Maintain knowledge of floor inventory, rotate stock and assist customers in finding the best matches for their needs
- Accept donated cash and books, determine pricing and display product. Monitor sales performance and contribute ideas to improve store outcomes.
- Supervise and train volunteers, ensuring they receive proper induction and feel supported and mentored
- Create engaging visual merchandising displays and store experiences that celebrate books, reading and literacy.
- Coordinate and promote activities that encourage repeat visitation and customer engagement and strengthen Partridge Nest's reputation as a destination bookstore within the local community.

About you:

- Previous retail experience including using a POS and cash handling




- Proven track record of meeting sales targets
- Manual handling knowledge and ability to lift and carry at least 10kg
- A passion for books, literacy, community connection and visual merchandising
- Demonstrated creativity and initiative, with the ability to develop engaging store experiences, events and activities that encourage customer participation and repeat visitation
- Solid communication skills with the ability to genuinely connect with your customers and volunteers
- Previous supervision or team leader experience
- Understanding of second-hand/circular economy/ Op Shop industry practices
- Knowledge, experience and understanding of volunteer management (desirable)
- Knowledge of books, authors and literary genres (desirable)

HCM actively promotes diversity and inclusion in recruitment and employment. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people who identify as LGBTQIA+, people living with disability, and people with lived experience relevant to the communities we work alongside. We recognise the value that diversity and lived experience brings in strengthening our services, our culture and our decision making. If you require support or adjustments during the recruitment process, please reach out. Applications must include a cover letter and resume outlining your suitability for the role. More information can be found in the Position Description on our website – head to Your Local Charity > Work with Us.

Applications can be made via Seek or by emailing [email protected] and clearly marked Retail Store Supervisor.

The successful applicant must have a valid National Police Certificate (no older than 6 months) and a current Working with Vulnerable People Registration (employment category).

If you have any further questions about the role or the recruitment process, please call Angelica or Jo on [03 6215 4200](tel:03 6215 4200).

Applications close Friday 20th November 2026 at 10am.

Applications will be considered upon submission, and interviews may be conducted throughout the recruitment process.

📌 Retail Store Supervisor (Hobart)
🏢 Hobart City Mission
📍 Hobart