AfterDark Technology is seeking an experienced IT Service Desk Level 2 or 3 professional to join our growing team in our Bowen Hills, QLD office. In this full-time role, you will be providing high-level IT support and incident resolution to our internal and external customers.
What you'll be doing
- Provide comprehensive technical support and troubleshooting for hardware, software and network issues
- Resolve complex escalated issues from Level 1/2
- Document and maintain detailed records of all support activities
- Identify and implement process improvements to enhance service delivery
- Assist with the development and delivery of IT service desk training
- Collaborate with cross-functional teams to ensure a seamless customer experience
What we're looking for
- Minimum 3-5 years' experience in an IT service desk or helpdesk role
- Robust technical skills and ability to troubleshoot complex issues
- Excellent communication and customer service skills
- Proven ability to prioritise and multitask in a fast-paced environment
- Experience in incident management and service level agreement (SLA) monitoring
- Knowledge of ITIL frameworks and best practices
- Relevant IT certifications or qualifications (e.g. Degree, Microsoft, CompTIA A+, Network+, ITIL)
What we offer
At AfterDark Technology, we are committed to supporting our employees' professional and personal growth. We offer a range of competitive benefits, including:
- Generous salary packaging and performance-based bonuses
- Flexible work arrangements and opportunities for remote work
- Comprehensive training and development programs
- Wellbeing initiatives and social activities
- Discounted products and services
About us
AfterDark Technology is a leading provider of innovative IT solutions and services. We pride ourselves on our customer-centric approach and our commitment to delivering exceptional outcomes for our clients. With a team of highly skilled professionals and a strong focus on innovation, we are well-positioned to support the evolving technology needs of businesses across Australia.
📌 IT Service Desk Level 2 or 3 (Australia)
🏢 AfterDark Technology
📍 Australia
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