Canadian Solar Inc. (NASDAQ: CSIQ) is a vertically integrated manufacturer of solar cells, modules and custom-designed solar power applications. Canadian Solar’s world-class team of professionals works closely with our customers to provide them with solutions for all of their solar needs. Founded in 2001, Canadian Solar is one of the world’s fastest-growing companies in the solar industry and has been listed on the NASDAQ since November 2006.

Role Purpose:

Provide local technical and product support across Australia and Current Zealand for PV modules and Commercial & Industrial (C&I;) battery energy storage systems (BESS), with scope to extend to inverter products and other BESS offerings if introduced in the future. Support Residential, C&I; and Utility solar applications and C&I; energy storage applications. Connect customer and Sales requirements with global Product Management and specialist teams through pre-sales support, post-sales troubleshooting and warranty coordination, product and market feedback, certification support and training.

Key Responsibilities

1. Pre-Sales Technical & Application Support

- Provide technical and product support across Residential, C&I; and Utility PV, together with C&I; Battery Energy Storage Systems (BESS), supporting the Sales team and customers throughout the pre-sales process.
- Review customer and project technical requirements and recommend appropriate PV, BESS and integrated solar + storage solutions.
- Support the technical evaluation of C&I; BESS opportunities, including system configuration, application requirements, equipment compatibility and solution suitability, working with global technical teams where detailed engineering or modelling is required.




- Assess product suitability and compatibility with relevant system components, including inverters, mounting systems, trackers and associated BESS equipment, where applicable.
- Support technical enquiries, tenders, customer meetings and product discussions, coordinating with global Product Management and Engineering teams where specialist assessment is required.
- Provide and coordinate relevant technical documentation, product information, test reports and compliance information to support customer opportunities.
- The role may extend to inverter products and additional BESS offerings as these are introduced into the AU/NZ market.

2. Post-Sales Technical Support, Troubleshooting & Warranty Coordination

- Act as a key local technical contact following product delivery, supporting installation, product performance and application enquiries across PV and C&I; BESS.
- Conduct initial assessment and troubleshooting of reported product issues and coordinate technical investigations with customers, installers, EPCs and relevant global teams.
- Support the resolution of C&I; BESS technical and commissioning-related enquiries, working with specialist global teams where required.
- Support or coordinate site inspections and technical investigations where required.
- Coordinate warranty-related technical cases,



ensuring appropriate information is collected and escalated to global Quality and Warranty teams for assessment.
- Track open technical and warranty matters and maintain clear customer communication through to resolution.
- Identify recurring technical or product issues and provide feedback to Product Management, Engineering and Quality teams.

3. Product Management, Market Support & Compliance

- Act as the local interface between the AU/NZ Sales organisation and global Product Management, providing feedback on customer requirements, market trends and product needs across PV and C&I; BESS.
- Support the evaluation and introduction of new products into Australia and New Zealand, including technical readiness, positioning, certification and launch support.
- Monitor competitor products, specifications and technology developments to support product and sales strategy.
- Support product certification, registration and ongoing compliance requirements for the Australian and New Zealand markets, coordinating with global teams and relevant local industry bodies where required.
- Maintain working knowledge of relevant Australian and New Zealand standards, certification requirements and regulatory developments applicable to PV, BESS, inverters and associated products.
- Support the maintenance of accurate local product documentation, including datasheets, installation manuals, certificates and compliance information.
- Work closely with the AU/NZ Sales team to support customer engagement across Residential, C&I; and Utility segments, with particular technical support for C&I; solar and BESS opportunities.
- Participate in technical and product discussions with developers, EPCs, distributors, installers, consultants and other industry stakeholders

📌 Technical & Product Support (Manager or Engineer) – AU/NZ (Australia)
🏢 Canadian Solar
📍 Australia