Sales, Marketing & Reservations Coordinator

Tweed Eco Cruises | Tweed Heads South

Full-time | $65,000–$75,000 per annum

Tweed Eco Cruises is an award-winning tourism operator offering river cruises, private charters and unique tourism experiences on the beautiful Tweed River.

With the Tweed region recently recognised in Lonely Planet's Best in Travel 2027 and named one of Expedia's top 10 Destinations of the Year for 2027, it's an exciting time to be part of the region's growing tourism industry.

Based at the Tweed Marina, we are entering an exciting period of growth, with an expanded fleet, new tourism experiences and the development of Explore Tweed, a new tourism platform bringing together some of the region's leading attractions and experiences through combination packages.

We are seeking an enthusiastic, commercially minded and highly organised Sales, Marketing & Reservations Coordinator to join our team.

This is a varied, hands-on role combining tourism sales, reservations, marketing, online distribution and business development. Working closely with the business owners and The Hinterland Collection's marketing team, you will play a key role in growing bookings, developing tourism partnerships and helping establish Explore Tweed.

Key Responsibilities

Sales & Reservations

- Manage phone, email and online enquiries, converting leads into confirmed bookings.

- Manage and optimise FareHarbor and Rezdy booking systems, including product listings, pricing, availability and reporting.

- Prepare quotations and proposals for private charters, corporate events and group bookings.

- Actively follow up enquiries and identify opportunities to increase bookings and revenue.

- Coordinate bookings and guest requirements with the operations team.

Online Travel Agents (OTAs) & Tourism Trade

- Manage and optimise listings across Viator, GetYourGuide, Tripadvisor and other tourism distribution platforms.

- Monitor OTA performance, commissions and booking trends.

- Develop relationships with inbound tour operators, wholesalers, travel agents and tourism partners.





- Identify and pursue new domestic and international trade opportunities.

- Proactively market cruises, charters and tourism packages to hotels, resorts, accommodation providers and concierge teams to generate bookings and referrals.

- Develop hotel referral partnerships, including commission arrangements, promotional materials and ongoing sales follow-up.

- Coordinate trade enquiries, familiarisation visits, industry networking and partnership opportunities.

- Develop and manage Explore Tweed combination packages, working with local attractions and tourism operators.

- Create and promote direct partnership packages combining Tweed Eco Cruises with other tourism experiences.

- Coordinate package pricing, inclusions, booking processes and distribution through FareHarbor, Rezdy and other sales channels.

Marketing & Business Development

- Work with The Hinterland Collection marketing team to implement campaigns and promotional initiatives.

- Oversee the performance of our social media strategy, monitoring engagement, reach and results, and providing regular reporting and recommendations.

- Coordinate newsletters, EDM campaigns and customer communications.

- Maintain website content, tourism listings and promotional offers.

- Assist with SEO, Google Ads and digital marketing activities.

- Prepare weekly marketing reports.

- Develop and update brochures, trade presentations and promotional material using Canva.

- Assist with tourism award submissions and industry promotions.

- Proactively develop corporate, group and charter sales opportunities.

Administration & Reporting

- Maintain accurate booking, customer and trade partner records.

- Prepare regular sales, reservations, OTA and marketing performance reports.





- Assist with general office administration, guest check-in and occasional on-water activities as required.

About You

You are positive, proactive and commercially minded, with excellent communication and organisational skills. You enjoy building relationships, managing multiple priorities and identifying opportunities to grow a business.

Skills & Experience

- Experience in tourism, hospitality, travel, reservations, sales or marketing.

- Strong customer service, sales and enquiry conversion skills.

- Experience with FareHarbor, Rezdy or similar booking systems essential.

- Understanding of OTAs and tourism distribution channels.

- Experience coordinating marketing campaigns and monitoring digital performance.

- Confidence using Canva, email marketing platforms and website content management systems.

- Excellent written and verbal communication skills.

- Strong organisational skills, attention to detail and ability to work independently.

- Commercially minded, with a focus on bookings, revenue and measurable results.

Highly Regarded

- Experience with Viator, GetYourGuide, Tripadvisor or other OTA platforms.

- Experience with tourism trade, wholesalers or inbound tour operators.

- Experience developing tourism packages and partnerships.

- Experience preparing tourism award submissions.

- Knowledge of the Tweed, Gold Coast and Northern Rivers tourism industry.

- Current NSW RSA.

What We Offer

- A beautiful waterfront working workplace at the Tweed Marina.

- The opportunity to join an award-winning and growing tourism business.

- A varied role combining tourism sales, marketing, reservations and business development.

- Opportunities to develop new tourism products, packages and industry partnerships.

Full-time | $65,000–$75,000 per annum, depending on experience.

If you are passionate about tourism, enjoy building relationships and have a drive to grow bookings and revenue, we would love to hear from you.

Apply now and help us showcase the very best of the Tweed region to visitors from Australia and around the world.

📌 Sales, Marketing & Reservations Coordinator (Coolangatta)
🏢 Tweed Eco Cruises
📍 Coolangatta