Our financial services client is seeking an experienced Senior Operations Business Analyst to join a major transformation program. Working closely with payments, operations and business stakeholders, you will assess the downstream operational impacts of change initiatives and support the uplift of processes, systems and operating models.

Key Responsibilities

- Conduct operational impact assessments across business processes, systems and teams.

- Map current and future state processes, identifying dependencies and opportunities for improvement.

- Partner with Operations, Payments and Technology stakeholders to understand downstream impacts of change.

- Support process simplification, operational uplift and migration initiatives.

- Facilitate workshops, gather requirements and produce high-quality BA artefacts.

- Assist with operational readiness, migration planning and transition activities.

Required Experience

- Proven Business Analysis experience within banking or financial services.





- Robust background in operations-focused transformation programs.

- Experience performing impact assessments and end-to-end process mapping.

- Excellent stakeholder engagement and workshop facilitation skills.

- Ability to analyse complex operational environments and identify dependencies.

Highly Regarded

- Banking Operations experience.

- Payments, Deposits or Transaction Banking exposure.

- Migration, remediation or large-scale transformation program experience.

- Operational readiness and process improvement expertise.

This role would suit a BA who understands what happens after change reaches operations, rather than someone focused solely on front-end product or technology delivery. Strong operational analysis and stakeholder management capabilities will be key to success.

📌 Senior Business Analyst (Sydney)
🏢 Tom
📍 Sydney