Job Details.

Provide L2/L3 functional support for Oracle HCM Cloud applications, including analysis, troubleshooting, resolution of incidents and service requests, impact assessment, configuration changes, testing, deployment of enhancements, support for quarterly releases, root cause analysis, collaboration with stakeholders, preparation of reports, and participation in knowledge management activities.

Responsibilities

- Provide L2/L3 functional support for Oracle HCM Cloud applications.
- Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
- Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
- Support Oracle quarterly release analysis, regression testing, and production deployment activities.
- Conduct root cause analysis for recurring issues and recommend permanent solutions.
- Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.




- Prepare operational reports, service metrics, and governance updates.
- Identify opportunities for automation, process improvements, and service optimization.
- Participate in knowledge management activities and maintain support documentation.

Qualifications

- Minimum Years of Experience: 8 + Years.

Required Skills

- Must Have Skills:
- Strong experience in Oracle HCM Cloud Application Support and Maintenance.
- Good understanding of Incident, Problem, Change, and Service Request Management processes.
- Experience working in AMS/Managed Services environments with SLA-driven support.
- Solid troubleshooting, analytical, and stakeholder management skills.
- Experience in testing, release management, and quarterly patch validation.

Preferred Skills

- Nice to Have Skills:
- Excellent communication and documentation skills.

📌 Senior Oracle HCM Cloud Consultant (Melbourne)
🏢 Resource Hub Consulting
📍 Melbourne