Make your next career move with Customer Service Operations. We're looking for a motivated and adaptable person to join our team as a permanent AO3 Senior Processing Officer. This is an opportunity to use your customer service, administration and problem-solving skills to support the delivery of important services to Queenslanders.

You'll work across multiple systems, manage a variety of customer requests and help deliver accurate, timely outcomes. If you take pride in getting things right, enjoy solving problems and delivering great service, we want to hear from you.

Make your next career move with Customer Service Operations.

We're looking for a motivated and adaptable person to join our team as a permanent AO3 Senior Processing Officer. In this varied role, you'll help deliver quality services to Queenslanders by responding to customer requests, processing transactions and providing accurate, solutions-focused support across a range of systems and platforms.

You'll use your attention to detail and problem-solving skills to manage competing priorities, prepare correspondence and ensure transactions are processed accurately and in line with relevant policies, procedures and service standards. You'll also work closely with your team to identify better ways of working, contribute to continuous improvement and share your knowledge through coaching and mentoring.

We're looking for someone who communicates confidently, works well with others and can quickly learn and apply current systems, policies and processes. If you enjoy solving problems, adapting to changing priorities and take pride in delivering accurate, timely outcomes for customers, we want to hear from you.





What We Offer

- Work and Life balance, including 'flex time' and flexible work arrangements with a working from home option.
- Convenient northside location with ample parking and public transport nearby.
- The chance to make a significant impact within a dedicated team.
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Generous leave including:
- 4 weeks annual leave
- 2 weeks sick leave per year
- Long-service leave after 7 years
- Salary sacrificing
- Parental leave
- Generous superannuation

Ready to make a difference? Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CDSB's pursuit of excellence! We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Important Information

- A criminal history check will be conducted prior to appointment.
- Applications will remain current for up to 12 months and may be considered for similar roles.
- Some roles may involve exposure to distressing subject matter; support measures are in place.

How To Apply Submit your resume and respond to the online questionnaire via SmartJobs.

Be sure to include examples that demonstrate your suitability for the AO3 Senior Processing Officer role. Applications to remain current for 12 months.

Occupational group Customer Service/Call centre

📌 Senior Processing Officer (Brisbane)
🏢 Department of Customer Services, Open Data and Small and Family Business
📍 Brisbane