Senior Store Manager | Mosman

- Full-time
- Competitive salary + super + staff discounts
- Open and lead a brand-new store for one of Australia's fastest-growing parenting retailers

Mosman, you're getting The Memo! This February, we're opening our tenth retail store, and second in Sydney, and we're looking for an energetic Store Manager to lead it from day one. Lead your store. Build your team. Grow with a retail business that's going places.

About Us

The Memo started with a list. It was an "everything you need for a baby" list, passed between friends and refined through every pregnancy, birth and early morning of new parenthood. That list grew into what we are today: a feel-good parenting destination that cuts through the noise of the babysphere. We curate the best products, the best advice and the kind of in-store experience that leaves parents (and parents-to-be) feeling confident, informed and reassured. You've got this. And we've got you.

About The Role

This is a hands-on leadership role for someone who loves retail, thrives in a fast-paced environment and believes great customer experience is in the details. Reporting to our National Retail Manager, you'll own the store, the team and the customer experience. With our Support Office based in Melbourne, you'll have genuine autonomy to establish and run the store day to day, backed by regular contact with our Retail Leadership team.

As our first Mosman Store Manager, you'll build your team from the ground up and set the tone for everything that follows.

Key responsibilities:

- Recruit,



train and onboard a brand-new team so every customer gets the full Memo experience from opening day
- Lead and develop your team through coaching, mentoring and ongoing support
- Build a positive, inclusive and high-performing culture where people feel valued and motivated
- Drive sales performance through strong leadership, team engagement and customer-focused service
- Create a seamless, supportive and memorable in-store experience for every parent who walks through the door
- Run smooth day-to-day operations, including stock management, visual merchandising and compliance
- Work closely with our National Retail Manager and Retail Leadership team, sharing ideas and insights that help shape how our stores operate
- Lead by example as a true brand ambassador, bringing The Memo DNA to life every day with energy, warmth, initiative and a genuine desire to help

About You

You're an experienced Store Manager who pairs real care with strong customer instinct. You take pride in running an efficient, welcoming store and know how to get the best out of a team.

You

- Have proven experience as a Store Manager or in a similar retail leadership role
- Are a natural leader who inspires, motivates and develops high-performing teams
- Are comfortable working autonomously, making decisions and solving problems,



while staying connected to a wider team
- Communicate clearly and confidently, and build strong relationships with your team and customers alike
- Are customer-obsessed and committed to delivering exceptional service
- Stay calm, organised and solutions-focused when things get busy
- Take ownership of store performance and are driven to hit sales and operational goals
- Bring experience in visual merchandising, stock management and retail operations
- Are a real go-getter who's eager to grow with us, take on new challenges and step up as The Memo expands

Most importantly, you care. About your team. About your customers. About doing things properly.

Why Join The Memo?

Grow with us. You'll be joining at an important stage of our journey. As our store network expands, recent opportunities will emerge for people who want to grow with us. Make an impact. You'll shape a brand-new store from day one and see the difference you make in your team, your customers and your results.

Help shape what comes next. We're a purpose-driven brand where your ideas are valued and no two days look the same (in the best way). You'll have the freedom to own your role, backed by a supportive team that believes anything is possible.

We also offer

- Generous staff discounts
- Six weeks paid maternity leave
- A vibrant, growing business built on positivity and connection

How To Apply

If this sounds like your kind of role, please apply with your CV. We'd love to hear what draws you to The Memo. Let's build something meaningful together!

📌 Senior Store Manager (Mosman)
🏢 the memo
📍 Mosman