Job Summary

Senior Systems Engineer | Microsoft Cloud & Managed Services

In this hands-on role, you'll combine Level 3 technical expertise, project delivery, and technical leadership to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and contemporary workplace technologies.

Your Role

- Act as the senior escalation point for complex technical incidents and critical customer issues.
- Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
- Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
- Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
- Develop operational standards, automation, and best-practice technical solutions.
- Build trusted relationships with customers and provide practical, business-focused advice.

Skills

What We're Looking For:

You'll be an experienced engineer who enjoys balancing operational support, technical leadership,



and project delivery.
- 8+ years' experience in systems, infrastructure, or cloud engineering.
- Strong MSP or managed services experience supporting multiple customer environments.
- Proven Level 3 troubleshooting and escalation experience.
- Deep Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.
- Experience delivering cloud, migration, and modern workplace projects.
- Strong customer engagement and stakeholder management skills.
- PowerShell and automation capability.
- Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent experience).

If you're passionate about Microsoft technologies, enjoy solving complex challenges, and want to play a key role in delivering exceptional customer outcomes, we'd love to hear from you.

📌 Senior Systems Engineer (Australia)
🏢 Ricoh
📍 Australia