About the Company /n Our client is a reputable Government Organization.
About the Role /n The Senior Technical Support Specialist you will provide application maintenance and level 2 , level 3 support services, either directly to users of the systems or to service delivery functions. /n This role will include technical leadership and direction to technical specialists and system analysts, and lead the identification and implementation of improvement initiatives within technical practices.
Key responsibilities: /n /n
- Own the administration, support and continual improvement of business applications, including documentation, enhancements, security, licensing, upgrades, backups and disaster recovery planning.
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- Manage the end-to-end incident and service request lifecycle, ensuring issues are resolved within agreed service levels, escalated appropriately, and documented to support ongoing service improvement.
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- Lead problem management activities by investigating root causes, implementing corrective actions, and reducing the likelihood of recurring system, process and service issues.
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- Assess, develop and implement application changes, releases and deployments, maintaining accurate records, technical documentation and providing early life support for new solutions.
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- Maintain IT asset management records and reporting, support informed decision-making through analysis, and participate in an on-call roster to provide out-of-hours operational support when required.
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- You will be required to participate in an On Call rotational roster which will require you to perform work outside usual business hours .
/n /n About You /n /n
- Prior level 2 and 3 Technical Support experience is necessary
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- ITIL Foundations highly regarded.
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- Knowledge of, and demonstrated implementation using, the following languages: /n /n - Java/Domino/Perl/XML/SQL
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- Knowledge of and/or experience in systems: /n /n - Linux/Oracle/Windows Server/WebSphere/MQ/Domino.
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- Demonstrated ability to work independently and collaboratively, manage end-to-end support and resolution processes.
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- Strong customer focus and communication skills
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- Proven ability to write quality business documentation, functional and non-functional artefacts, and technical documentation for a wide variety of audiences and purposes.
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- Robust conceptual and analytical skills and an ability to think laterally to identify practical and workable solutions.
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- Experience in application support and lifecycle management, deployment management, environment configuration and software development lifecycle methodologies, tools and systems .
/n /n The Benefits : /n /n
- 6-month contract with view to extend.
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- Competitive day rates
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- Hybrid working arrangements
/n /n /n Please submit your current resume to apply. If you'd like a confidential discussion about the role, please contact Emily Mohlasedi on
[email protected], quoting reference JN -112026-44665. To learn more about Davidson, visit davidsonwp.com.
📌 Senior Technical Support Specialist (Geelong)
🏢 Davidson
📍 Geelong